topic No Network service now for 6 days neither yourselves or Openreach has been intouch with an update in Broadband

No Network service now for 6 days neither yourselves or Openreach has been intouch with an update

Concerned3 — Wed, 03 Apr 2024 13:47:27 GMT

Can i please have an update for my previously reported fault?

Re: No Network service now for 6 days neither yourselves or Openreach has been intouch with an updat

KeithFrench — Wed, 03 Apr 2024 13:48:01 GMT

I have asked one of TalkTalk's support to pick your thread up and update you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: No Network service now for 6 days neither yourselves or Openreach has been intouch with an up...

Chris-TalkTalk — Wed, 03 Apr 2024 14:17:23 GMT

Hi Concerned3,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris