topic Re: Broadband disconnected too soon before home move in Broadband

Broadband disconnected too soon before home move

Anonymous — Fri, 05 Apr 2024 08:06:52 GMT

Hi,

I called up last week about a home move. On the phone we basically agreed that my setup date would be 5th April (today).

Then I got an email saying the setup date would be the 11th, and a later text confirming this.

This morning, the WiFi went down, which I can only assume is because on some end TalkTalk thinks my broadband is being installed at my new property today?

To be honest I made a mistake asking for the 5th as my flatmate is not moving out until Monday. Is there any chance of re-activation until Monday the 8th?

Another query as well, during the home move call I was offered to start a new contract but I don’t see

any indication of it on my account page, it still thinks I’m on contract until July? I already got the emails about it so just wanted to double check.

Thanks

Re: Broadband disconnected too soon before home move

Chris-TalkTalk — Fri, 05 Apr 2024 08:13:18 GMT

Hi connorp0403,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

Re: Broadband disconnected too soon before home move

Anonymous — Fri, 05 Apr 2024 08:22:33 GMT

Hi Chris,

I’ve updated them.

Thanks

Connorp0403

Re: Broadband disconnected too soon before home move

Chris-TalkTalk — Fri, 05 Apr 2024 09:39:39 GMT

Thanks for that. I'm sorry but it appears to be to late to stop the cease, you would need to place a new order to reinstate the service unfortunately

Chris