topic Broadband speed in Broadband

Broadband speed

Shellg1511 — Fri, 05 Apr 2024 12:38:32 GMT

I have only been getting speeds of around 26mbps and have been told by talk talk that I should be getting 40. The set up is ok and I’m being told that the router is ok. I’ve logged on to router admin and changed my channel but nothing is helping. I’ve run out of things to do now!

Re: Broadband speed

Chris-TalkTalk — Fri, 05 Apr 2024 12:42:19 GMT

Hi Shellg1511,

Welcome to the Community. Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

Re: Broadband speed

Shellg1511 — Fri, 05 Apr 2024 13:05:56 GMT

Chris, I have now updated my details on my profile. Thanks

Re: Broadband speed

Shellg1511 — Fri, 05 Apr 2024 13:08:59 GMT

I have now updated my details in the profile section Chris, thanks

Re: Broadband speed

Chris-TalkTalk — Fri, 05 Apr 2024 13:12:38 GMT

Hi Shellg1511,

Thanks. I can't run a line test at the moment as we are experiencing some system issues. I'll try again a bit later

Chris

Re: Broadband speed

Chris-TalkTalk — Fri, 05 Apr 2024 13:26:55 GMT

Still can't run a line test. Are you experiencing any problems with your telephone service? Any noise on the line?

Chris

Re: Broadband speed

Shellg1511 — Fri, 05 Apr 2024 13:37:11 GMT

I don’t actually have a telephone but openreach did fix a fault last month on my line and said he was getting speeds of 40 but that it looked like my broadband has been capped at about 26-28. I did speak to someone in the live chat this morning but didn’t get anywhere

Re: Broadband speed

Shellg1511 — Fri, 05 Apr 2024 13:56:07 GMT

My son has just done a speed test on his Xbox and he’s got a download speed of 20mbps. He’s moving out unless I get this sorted! 😂

Re: Broadband speed

Shellg1511 — Fri, 05 Apr 2024 13:58:06 GMT

Re: Broadband speed

Chris-TalkTalk — Mon, 08 Apr 2024 06:09:19 GMT

Hi Shellg1511,

Could you switch your router off and leave it off for at least 30 minutes, then switch back on and retest. Please let me know how you get on

Chris