topic Re: 5ghz channel disappeared in Broadband

5ghz channel disappeared

CMJTW — Sat, 06 Apr 2024 14:28:11 GMT

I have been having internet problems for a number of days. The initial problem was at the local exchange which has now been rectified following a visit by Openreach.

I now have a problem with my router in that the 5ghz band cannot be found by any of my devices. I have changed the channel to Auto from 36 but the network is still not visible.

Re: 5ghz channel disappeared

KeithFrench — Sat, 06 Apr 2024 14:44:50 GMT

What make/model of router are you using?

Re: 5ghz channel disappeared

CMJTW — Sat, 06 Apr 2024 14:47:26 GMT

It is a Sagecom

Re: 5ghz channel disappeared

KeithFrench — Sat, 06 Apr 2024 14:50:53 GMT

OK, it doesn't matter which one, the 5364 or the 5464. There is a bug in firmware V174 that if a WiFi band is disabled & later re-enabled, it does not come back as it should. Until the next firmware version becomes available, the only workaround is to do a factory reset in the router's configuration. Please do this & see if that sorts the problem.

Re: 5ghz channel disappeared

CMJTW — Sat, 06 Apr 2024 14:52:18 GMT

FAST 5364 AC1200 Dual-Band Wi-FI Router

Re: 5ghz channel disappeared

KeithFrench — Sat, 06 Apr 2024 14:53:57 GMT

S I said it does not matter if it is the 5364 or the 5464, they are both affected by this bug.

Re: 5ghz channel disappeared

CMJTW — Sat, 06 Apr 2024 14:57:21 GMT

Thank you. I am currently in the middle of watching the replay of the qualifying of the Japanese Grand Prix so I will do it tonight.

Re: 5ghz channel disappeared

Anonymous — Mon, 08 Apr 2024 06:20:44 GMT

Morning,

How are you getting on?

Thanks

Michelle

Re: 5ghz channel disappeared

CMJTW — Mon, 08 Apr 2024 08:52:14 GMT

I did a Ferranti reset and it is now working

Re: 5ghz channel disappeared

Anonymous — Mon, 08 Apr 2024 08:53:41 GMT

Hello,

I'm glad to hear this and thanks for confirming 🙂

Michelle