topic Re: slow broadband in Broadband

slow broadband

Carlaclark — Sun, 07 Apr 2024 11:35:40 GMT

I'm only getting 4mb at best, Others offering 10 x this.

you offer minimum of 11mb on your adverts,

done the tests 7 you say everything is fine but it is slow,

Re: slow broadband

KeithFrench — Sun, 07 Apr 2024 12:26:18 GMT

Please can you elaborate by answering these few questions:-

1. What make/model of router do you have (if this is a TalkTalk router, these details will be on a label on the rear or underside of it)?
2. What package are you on?
3. If you log into the router, what speeds does that detect?
4. If you have any wired connections, are they affected in the same way as wireless ones?

5. Which WiFi band are your slow devices connected to, the 2.4 or 5GHz bands, perhaps a mixture of the two?

Re: slow broadband

Debbie-TalkTalk — Mon, 08 Apr 2024 06:16:44 GMT

Hi Carlaclark

Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.

Thanks

Debbie

Re: slow broadband

Debbie-TalkTalk — Tue, 09 Apr 2024 08:33:54 GMT

Hi @Carlaclark

Do you still need help with this?

Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.