topic Re: Want to cancel my phone but want to keep my wifi in Broadband

Want to cancel my phone but want to keep my wifi

Emmabill — Sun, 07 Apr 2024 13:13:45 GMT

I would like to cancel my phone but want to keep my WiFi

Re: Want to cancel my phone but want to keep my wifi

KeithFrench — Sun, 07 Apr 2024 15:05:46 GMT

You will need to speak to the Loyalty Department for this, their direct numbers are 0345 1725157 & 0330 1278960.

Re: Want to cancel my phone but want to keep my wifi

Gliwmaeden2 — Sun, 07 Apr 2024 21:05:47 GMT

@Emmabill, with Fast (ADSL) Broadband and FTTC, the phone line and broadband can't be separated. They both come along the same copper line fundamentally.

To not use a Talktalk number at all, and only broadband, you'd need to upgrade to Full Fibre.

That's FTTP (to the premises).

Check whether that's available to you:

https://www.talktalk.co.uk/broadband/upgrade

However, if you click on the small print at the foot of that page, you'll probably find that none of the packages ends up being cheaper.