topic Re: Complaint in Broadband

Complaint

Talk_talk_is_a_joke — Sun, 07 Apr 2024 19:20:51 GMT

Been trying to make a complaint they are never logged on live chat they just keep lying to me, going round in circles, pay for 500mbps and only getting 320mbps but after my last live chat they cut my speed to 150mbps, how to make a complaint to get this sorted just being treated like a mug

Re: Complaint

ferguson — Sun, 07 Apr 2024 19:30:40 GMT

There's a Complaints link at the bottom of every page.

If you would care to elaborate on your issue we may be able to help and advise here on the community.

Re: Complaint

Talk_talk_is_a_joke — Sun, 07 Apr 2024 19:37:15 GMT

Since trying to complain via Web chat my speed are getting lower and lower, now down to 100mbps,

Re: Complaint

Anonymous — Mon, 08 Apr 2024 06:52:28 GMT

Morning,

Can you please update your community profile to include your:

Name
Telephone number or Account number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle