topic Re: Wifi dropping in Broadband

Wifi dropping

Chrismoralee — Sat, 06 Apr 2024 16:50:44 GMT

Since I moved house nearly a year ago the WiFi drops off about 8 times a day and needs re starting.

recently they moved the socket but now all up stairs struggle to get a connection

TalkTalk have tested the line and found no fault so I think that the modem has a problem.

How do I request a new router or is there something else I can try to resolve this irritating issue ?

Gliwmaeden2 — Sat, 06 Apr 2024 21:14:33 GMT

Staff will be back on Monday, @Chrismoralee.

For them to identify your account please complete your community forum profile details with your Talktalk landline or account number.

Go via your avatar; settings; drop down menu.....Personal Information. SAVE CHANGES.

Debbie-TalkTalk — Mon, 08 Apr 2024 06:15:26 GMT

Hi Chrismoralee

I'm sorry to hear this.

I've ordered you a replacement router, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie