topic Disable Wifi optimisation in Broadband

Disable Wifi optimisation

lynch — Tue, 09 Apr 2024 12:50:07 GMT

Please can you disable wifi optimisation on my router, thanks

Re: Disable Wifi optimisation

Debbie-TalkTalk — Tue, 09 Apr 2024 12:57:29 GMT

Hi lynch

I can take a look at this for you. Just to confirm, what issues are you experiencing with the connection?

Please can you add your name and TalkTalk landline number to your Community Profile.

Thanks

Debbie

Re: Disable Wifi optimisation

lynch — Tue, 09 Apr 2024 13:07:15 GMT

Thanks Debbie. Continual dips in broadband coverage on all devices with some devices struggling to reconnect. I’ve tried resetting the channels to auto which helps initially but it seems the router after a while resets itself and we hit congested channels again and the same thing happens. I understand that disabling the wifi optimisation would help with this.

Re: Disable Wifi optimisation

Debbie-TalkTalk — Tue, 09 Apr 2024 13:11:20 GMT

Hi lynch

Thanks for the additional information and for updating your Community Profile.

I've just asked our Devices Team to take a look at this and I will post back here as soon as I have further information.

Debbie

Re: Disable Wifi optimisation

lynch — Tue, 09 Apr 2024 13:12:58 GMT

Thanks

Re: Disable Wifi optimisation

lynch — Tue, 09 Apr 2024 17:24:17 GMT

Hi Debbie any progress with this? Thanks.

Re: Disable Wifi optimisation

Debbie-TalkTalk — Wed, 10 Apr 2024 06:28:05 GMT

Hi lynch

Sorry for the delay.

I've just chased for an update and I will post back as soon as they come back to me.

Thanks

Re: Disable Wifi optimisation

Debbie-TalkTalk — Wed, 10 Apr 2024 07:05:12 GMT

Hi lynch

Our Devices Team have asked for some more information:

What devices are they noticing issues, dates, times etc.

Do you use a WIFI analyser?

Re: Disable Wifi optimisation

lynch — Thu, 11 Apr 2024 13:48:43 GMT

It effects iPhones that spiral without being able to connect again and an internet radio that cannot reconnect again without using WPS setup each time. Several times a day. No I don’t use a WiFi analyser.

Re: Disable Wifi optimisation

lynch — Sun, 14 Apr 2024 13:57:59 GMT

Any news Debbie? thanks.

Re: Disable Wifi optimisation

Debbie-TalkTalk — Mon, 15 Apr 2024 06:06:50 GMT

Hi lynch

Sorry for the delay.

I'm just sending you a Private Message.

Thanks