Mistaken Engineer Charge

ItsChris — Tue, 09 Apr 2024 21:01:11 GMT

Hi there,

I'm reaching out because I believe I've been unfairly charged for a recent engineer visit, here's why:

In mid-March, I started experiencing frequent internet connection drops and slow speeds.
After troubleshooting with the live chat support, they detected a fault in the line and sent out an Openreach engineer.
This engineer diagnosed a fault with the outdoor cabling and supposedly fixed it, claiming increased speeds
Unfortunately, the connection drops continued after the first Openreach visit.
I contacted the live chat support who detected the fault again and sent a TalkTalk engineer, but they couldn't identify the issue.
The connection problems continued, forcing me to contact live chat again. Once again, they were able to detect the issue and sent another Openreach engineer.
This final Openreach visit successfully fixed the problem.

Since the initial Openreach and Talktalk engineer visits didn't resolve the issue, and a subsequent Openreach visit was needed for a permanent fix, I believe the charge is a mistake. The live chat team even detected the problem after both visits, highlighting it wasn't fully resolved.

Thanks in advance for any help.

Chris

Re: Mistaken Engineer Charge

Arne-TalkTalk — Wed, 10 Apr 2024 08:38:13 GMT

Hi @ItsChris

I can see that a credit has been applied to your account for the charge.

You can request a refund via My Account.

Regards

Re: Mistaken Engineer Charge

ItsChris — Wed, 10 Apr 2024 22:21:36 GMT

Many thanks 😊

Re: Mistaken Engineer Charge

Arne-TalkTalk — Thu, 11 Apr 2024 08:52:53 GMT

No problem.

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