topic Re: Losing internet connection 50+ times a day in Broadband

Losing internet connection 50+ times a day

mrbendy — Wed, 10 Apr 2024 19:47:49 GMT

My internet connection is constantly dropping. It works for two days then goes mad for two days, then works for a few days etc it's completely random. I've tried 3 different routers and this happens with all of them. I've tried using the direct connection by using the test socket with the same results

Router- HG633

hardware- H.1.01.

software- v1.21.

thanks

Re: Losing internet connection 50+ times a day

Anonymous — Thu, 11 Apr 2024 05:49:13 GMT

Morning,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: Losing internet connection 50+ times a day

mrbendy — Thu, 11 Apr 2024 10:52:37 GMT

Profile Updated.

Re: Losing internet connection 50+ times a day

Anonymous — Thu, 11 Apr 2024 10:59:21 GMT

Hello,

Thank you. I've run a test on the line now which is clear, however I can see some re-connections on the line. The HG633 is one of our older routers. Would you like us to send a replacement router for testing purposes to see how the connection compares and to rule this out?

Thanks

Michelle

Re: Losing internet connection 50+ times a day

mrbendy — Thu, 11 Apr 2024 11:06:03 GMT

yes please, thanks😀

Re: Losing internet connection 50+ times a day

Karl-TalkTalk — Thu, 11 Apr 2024 11:34:20 GMT

A router is on the way to you.

Thanks

Karl.

Re: Losing internet connection 50+ times a day

mrbendy — Thu, 11 Apr 2024 11:37:56 GMT

thanks😎

Re: Losing internet connection 50+ times a day

Karl-TalkTalk — Thu, 11 Apr 2024 12:05:03 GMT

You're Welcome 🙂

Regards

Karl

Re: Losing internet connection 50+ times a day

mrbendy — Tue, 16 Apr 2024 13:25:27 GMT

I've had the router up & running for three days, unfortunately all the issues have remained the same. What now please?

Thanks.

Re: Losing internet connection 50+ times a day

Karl-TalkTalk — Tue, 16 Apr 2024 13:40:36 GMT

Can you check the home phone and confirm there are no crackles on the line, just a clear dial tone ?

Tests are showing a possible copper joint issue. I've raised a fault to Openreach so they can take a look.

Thanks

Karl.

Re: Losing internet connection 50+ times a day

mrbendy — Tue, 16 Apr 2024 13:54:51 GMT

Hi, the phone's been fine, no crackles as such. thanks for the quick response.

Re: Losing internet connection 50+ times a day

Karl-TalkTalk — Tue, 16 Apr 2024 14:44:38 GMT

No Problem 🙂

Lets see what Openreach can find out.

Karl