topic Re: Unable to connect Yale home alarm to eero in Broadband

Unable to connect Yale home alarm to eero

Allen07 — Thu, 04 Apr 2024 13:12:00 GMT

We are trying to connect our Yale home alarm hub to eero but it will not connect. Tried turning internet off and back on but nothing seems to work.

Re: Unable to connect Yale home alarm to eero

Karl-TalkTalk — Thu, 04 Apr 2024 13:41:02 GMT

Do you know if the Yale alarm uses the 2.4Ghz Band or 5Ghz band.

Thanks

Karl.

Re: Unable to connect Yale home alarm to eero

Allen07 — Thu, 04 Apr 2024 15:20:08 GMT

On the Yale website it says it is compatible with 2.4Ghz

Re: Unable to connect Yale home alarm to eero

Chris-TalkTalk — Fri, 05 Apr 2024 05:22:17 GMT

Hi Allen07,

Do you get any sort of error message when you try to connect the alarm hub?

Chris

Re: Unable to connect Yale home alarm to eero

KeithFrench — Sat, 06 Apr 2024 08:58:57 GMT

The first thing to do with an Eero is check that legacy mode is enabled. To enable legacy mode, in the app, go to:-

Tap Settings on the bottom right of your screen
Now select Troubleshooting
Tap My device won't connect
Then choose My device can't detect Wi-Fi 6
Toggle Legacy Mode on

How is the alarm supposed to connect to your Eero, by manually detecting the network name & entering the password, WPS or via an app? Do you get any error messages when you try to connect to the alarm.

Re: Unable to connect Yale home alarm to eero

Anonymous — Mon, 08 Apr 2024 06:17:59 GMT

Morning,

How are you getting on?

Thanks

Michelle

Re: Unable to connect Yale home alarm to eero

Allen07 — Thu, 11 Apr 2024 19:24:20 GMT

Big Thankyou to Talk Talk customer services. Given great advice and sent a different router which has several Ethernet ports. Yale alarm now working.

Re: Unable to connect Yale home alarm to eero

Chris-TalkTalk — Fri, 12 Apr 2024 06:27:34 GMT

Hi Allen07,

That's great news, thanks for letting us know 🙂

Chris