topic Re: So, the internet goes off after midnight, whats that all about? in Broadband

So, the internet goes off after midnight, whats that all about?

Keengardener7 — Fri, 12 Apr 2024 18:08:15 GMT

It has been going on for a while but this past week has been most inconvenient.

We all know how much of our lives depend upon having an internet connection, why is it being turned off at about 20 past midnight? it is usually back on again by the time I get up in themorning but this is not the point.

The internet is an essential utility and I would like to know why it is being turned off for a few hours every night. 12.30 is not the middle of the night for me, Im usually half way through a podcast.

I have read snipets of information concerning this common issue, and before posting on here I checked my settings, no homework or kids or anything like that. If I want to stream my rubbishy Paramount plus at 2am because I cant sleep I should be able to do so. Please advice on how to fix this vexing issue thanks

Re: So, the internet goes off after midnight, whats that all about?

KeithFrench — Sat, 13 Apr 2024 10:06:45 GMT

Which make/model of router do you have?

Re: So, the internet goes off after midnight, whats that all about?

Keengardener7 — Sat, 13 Apr 2024 10:40:09 GMT

Morning, I have a Sagemcom C5. thank you for answering. In a Bizarre twist, I was abe to stream lastnight from around midnight to 2.30 this morning without a break!

Re: So, the internet goes off after midnight, whats that all about?

KeithFrench — Sat, 13 Apr 2024 12:06:36 GMT

Hi @Keengardener7

The CS is just part of Sagemcom's address in France, however, that is good enough. You either have the Sagemcom FAST5364 or 5464.

Please can you log into the router & go the logs:-

Dashboard > See internet settings > Manage advanced settings > TalkTalk Wi-Fi Hub > Maintenance > Logs

Please do not try & filter them out. Then find any log entries for when it goes down & paste them into your reply.

Re: So, the internet goes off after midnight, whats that all about?

Lorider50 — Mon, 26 Aug 2024 00:07:17 GMT

Broadband cuts most around 12 midnight?

What I don't understand, why wasn't mentioned by there sales personel when I opened a new contract with them.

Re: So, the internet goes off after midnight, whats that all about?

Gliwmaeden2 — Mon, 26 Aug 2024 05:20:36 GMT

@Lorider50,

You keep posting on other customers' threads, so your issue is not getting into the queue for attention from staff.

Please return to the message board and click on start a topic to begin your own thread if you need support.

Also, complete your community forum profile details for them to identify your account. Add your Talktalk phone number or account number in Personal Information.

Go via your avatar; settings; drop down menu.....Personal Information. SAVE CHANGES.

Re: So, the internet goes off after midnight, whats that all about?

Debbie-TalkTalk — Mon, 26 Aug 2024 06:29:53 GMT

Hi Lorider50

Please can you create your own topic on the Community, we can then take a look at this for you.

Thanks