topic Re: Missed delivery in Broadband

Missed delivery

Crazyaya98 — Mon, 15 Apr 2024 14:00:36 GMT

Hi,

my router was attempted to be delivered Saturday but I wasn’t aware. I have tried to call Talk Talk customer service to speak with someone but every time I get cut off and can’t seem to speak to a real person. The engineer is coming out this Wednesday 18th April and I have no router. What can I do?
yassmin

Re: Missed delivery

Chris-TalkTalk — Mon, 15 Apr 2024 14:32:20 GMT

Hi Crazyaya98,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

Re: Missed delivery

Crazyaya98 — Mon, 15 Apr 2024 14:39:06 GMT

All done

Re: Missed delivery

Chris-TalkTalk — Mon, 15 Apr 2024 14:40:16 GMT

OK thanks. I'll take a look at this now and get back to you

Chris

Re: Missed delivery

Chris-TalkTalk — Mon, 15 Apr 2024 14:55:26 GMT

It looks as though the router is on it's way back to us. I've ordering another but the system won't let me at the moment so I'll try again tomorrow

Chris

Re: Missed delivery

Chris-TalkTalk — Tue, 16 Apr 2024 12:37:32 GMT

Hi Crazyaya98,

The router is on order so it should be with you within a couple of working days

Chris