topic Re: Router Lights Off in Broadband

Router Lights Off

blackstar1 — Fri, 03 Mar 2023 16:58:56 GMT

Hi there, there are no indicator light showing on my router Everything else working fine, and I can connect to the internet. All checks are healthy, and the light is not turned off at the router. Is the router faulty?

Re: Router Lights Off

Skynet_TX — Fri, 03 Mar 2023 21:00:52 GMT

Hi @blackstar1,

The support team here won't be back now until Monday, but they should be able to reply then to help further. Probably best to just leave the router alone for now, just to try to make sure it keeps working over the weekend, but if the staff here do feel it may be faulty, or if they want you to try resetting it etc., then they will be able to let you know early next week.

Has the light been off for some time, or has this just happened recently ?

Re: Router Lights Off

blackstar1 — Sat, 04 Mar 2023 12:36:02 GMT

The light was off yesterday for approx 5 hrs. Came on yesterday evening. Back off again this morning. Very confusing.

Re: Router Lights Off

Anonymous — Mon, 06 Mar 2023 06:40:10 GMT

Morning,

I'm sorry for the delay. Is this still happening since your last post?

Thanks

Re: Router Lights Off

blackstar1 — Mon, 06 Mar 2023 08:57:17 GMT

Good Morning,

Yes, the indicator light (white) has been off for two days. Internet access seems ok. I have rebooted the router and start-up lights come on ok but then all go off.

Regards

Re: Router Lights Off

Chris-TalkTalk — Mon, 06 Mar 2023 09:27:24 GMT

Hi blackstar1,

I think there's a setting to turn the light off but this wouldn't explain why it is intermittent. Could you try resetting the router to factory default settings, hopefully this will resolve the problem - Restore your router to factory settings - TalkTalk Help & Support

Thanks

Chris

Re: Router Lights Off

martswain — Mon, 06 Mar 2023 10:21:57 GMT

My Huawei HUB is exhibiting exactly the same symptoms.

The indicator light is set to ON in the admin pages.

It went off in October 2022 but my connection has remained solid.

I needed to relocate it last week, when switched on I got the usual orange flashes but when the connection established there was no white light showing and that is how it has remained since.

Re: Router Lights Off

blackstar1 — Mon, 06 Mar 2023 14:11:26 GMT

Good afternoon, I have reset the router. I get flashing amber, then all lights off.

Re: Router Lights Off

Chris-TalkTalk — Mon, 06 Mar 2023 14:13:16 GMT

Thanks for trying that. Even though the lights are off does your internet connection seem OK?

Chris

Re: Router Lights Off

blackstar1 — Mon, 06 Mar 2023 15:44:42 GMT

Yes, Internet access ok. I've run a connection/speed test and everything seems normal.

Re: Router Lights Off

AllyM — Mon, 06 Mar 2023 20:27:07 GMT

I would hazard a guess that there are 2 LEDs within the light, an amber one and a white one, and the white one has died.

Re: Router Lights Off

Debbie-TalkTalk — Tue, 07 Mar 2023 07:18:22 GMT

Hi blackstar1

If the connection is working ok then you can keep the router or if you would prefer a replacement then please let me know.

Thanks

Debbie

Re: Router Lights Off

walksas48 — Wed, 17 Apr 2024 11:02:00 GMT

No lights are showing on my router but all appears to be working as normal.

The white light was very faint yesterday.

Re: Router Lights Off

Karl-TalkTalk — Wed, 17 Apr 2024 11:06:53 GMT

If you start your own thread (new message), we’d love to help.

We’ve found that posting in someone else’s conversation makes it harder to follow when looking for an answer.

It’s easier and quicker if we can chat with you in a single thread, if you start your own thread, that will keep our community organised and help others with a similar problem.

Check your home phone number or account number are also added to your Community Profile as that will really help us to find your details quicker.

Thanks

Karl

Re: Router Lights Off

BrightEyes88 — Sat, 04 Jan 2025 15:40:26 GMT

Hey, just wondering if this ever got sorted as I have the same issue now? Thank you 🙂

Re: Router Lights Off

ferguson — Sat, 04 Jan 2025 15:43:17 GMT

@BrightEyes88

Start your own topic and the support team will be happy to help.

Re: Router Lights Off

BrightEyes88 — Sat, 04 Jan 2025 16:55:13 GMT

I just tried and it won’t let me, now I’ve lost my message I typed out. Says to correct errors, but there’s nothing left to correct. Already wasting time on this router 😞

Re: Router Lights Off

ferguson — Sat, 04 Jan 2025 17:29:52 GMT

The "correct errors" message probably relates to you not entering a tag, give it another go and look for anything highlighted in red.

Re: Router Lights Off

BrightEyes88 — Sat, 04 Jan 2025 21:36:24 GMT

I did, nothing was left highlighted red. I give up. I don’t know why the answer can’t just be posted here for all with the same error to read instead of making new posts? Ah well.

Re: Router Lights Off

Gliwmaeden2 — Sat, 04 Jan 2025 22:03:13 GMT

If you read back a few posts, @BrightEyes88, you'll find Karl-talktalk's post about each customer starting their own thread.

Just follow his links for starting your own thread and for completing your community forum profile details - these are needed for identifying your account.

You'll find a draft of your vanished post in the ACTIVITY area of your profile, beyond the list of posts you've contributed to. You can pick it up again and post from there / copy and paste what you had started.