topic Re: Disable wifi optimisation in Broadband

Disable wifi optimisation

evilnick — Tue, 09 Apr 2024 15:06:48 GMT

Please could I have the wifi optimisation disabled on my router? The fact that the channel keeps changing means my network is not-working

Re: Disable wifi optimisation

Debbie-TalkTalk — Wed, 10 Apr 2024 06:35:24 GMT

Hi evilnick

I'm really sorry to hear this.

I've asked our Devices Team to take a look at this for you and I will post back as soon as I have further information.

Thanks

Debbie

Re: Disable wifi optimisation

evilnick — Fri, 12 Apr 2024 12:50:06 GMT

Hi there,

Is there any additional information that I need to provide?

Re: Disable wifi optimisation

Chris-TalkTalk — Fri, 12 Apr 2024 13:14:33 GMT

No, that's fine, we'll let you know when we have more information

Chris

Re: Disable wifi optimisation

evilnick — Tue, 16 Apr 2024 13:51:24 GMT

It's been a week now, so please could someone let me know when you will be able to give me the service that I have paid for? I'm very close to cancelling my subscription.

Re: Disable wifi optimisation

Chris-TalkTalk — Tue, 16 Apr 2024 14:00:46 GMT

Hi evilnick,

Could you switch your router off, leave it off for 5 minutes, then swith back on and monitor to see if you are then still experiencing problems with your network. Please let us know how you get on

Thanks

Chris

Re: Disable wifi optimisation

evilnick — Tue, 16 Apr 2024 14:14:31 GMT

Chris,

The issue is that regardless of how many times I set the channel to be 44, this will change within 24 hours. Something outside of my control is changing this, and according to the many posts in this forum, apparently this is known as wifi optimisation. And is a setting that only TalkTalk can change.

Therefore, I require the wifi optimisation to be disabled on my connection.

Switching the router off for 5 minutes has 0 effect on this.

Re: Disable wifi optimisation

Chris-TalkTalk — Tue, 16 Apr 2024 14:54:52 GMT

It will be wifi optimisation that's causing the channel to change but this is usually a good thing as wifi optimisation should choose the best channel at any given time. We ask that you reboot the router because it may be something else that's causing the problem with your network

Chris

Re: Disable wifi optimisation

evilnick — Tue, 16 Apr 2024 15:15:09 GMT

It's not a good thing when you're trying to use a wireless bridge, and so NEED the channel to stay as what I have set it, 44.

Re: Disable wifi optimisation

Debbie-TalkTalk — Wed, 17 Apr 2024 05:38:25 GMT

Hi evilnick

Apologies for this.

Could you try rebooting the router and then retesting again?

Re: Disable wifi optimisation

evilnick — Wed, 17 Apr 2024 11:29:33 GMT

Sure, it always does the same thing:

Power off the TalkTalk router, leave it 5 mins, power back on

It will use the channel that I have specified (44)

Within 24 hours, it will switch to another channel, which breaks my network

At that point I can either set the channel back to 44, and wait for the router to disobey and set the channel to something else. Or reboot and then wait for the router to set the channel to something else.

This is the reason I have asked for the wifi optimisation to be turned off, as I believe that this is the reason the router changes channel when it should not do so.

Re: Disable wifi optimisation

Chris-TalkTalk — Wed, 17 Apr 2024 13:53:23 GMT

OK thanks for trying. I'll pass this back to our product team

Chris

Re: Disable wifi optimisation

Chris-TalkTalk — Thu, 18 Apr 2024 13:51:56 GMT

Hi evilnick,

Could you explain exactly what you mean when you say that it breaks your network, what exactly happens?

Thanks

Chris

Re: Disable wifi optimisation

evilnick — Thu, 18 Apr 2024 15:34:11 GMT

Sure, I have 2 routers connected via wifi (one is the TalkTalk router, one some Asus one), each also has devices connected to the LAN.

The 2 routers are set so that the TalkTalk router uses channel 44, serves the wifi connection and does the dhcp for both routers.

The Asus router is configured as a wifi bridge, so uses channel 44, and connects to the TalkTalk router's SSID.

When the TalkTalk router is behaving correctly, (i.e. using channel 44) every device be it wifi or wired can see every other device.

When the TalkTalk router randomly changes channels, the Asus router can no longer communicate to any device (except the one wired into it).

Therefore, I need the TalkTalk router to stay on channel 44 and everything will be working 100%. I don't like having to log into the admin section and set it back to 44 on a daily basis.

Re: Disable wifi optimisation

Chris-TalkTalk — Fri, 19 Apr 2024 06:16:44 GMT

OK, the feedback I've received says that some of the interference is being caused by the d-link extenders but I'll pass on your latest comments

Chris

Re: Disable wifi optimisation

evilnick — Fri, 19 Apr 2024 06:58:04 GMT

Huh? What D-link extenders?

For the 5th time now, please can you arrange to turn off wifi optimisation?

That's all that I'm asking for. Why is this so time-consuming?

Just like in this thread: https://community.talktalk.co.uk/t5/Broadband/WIFI-OPTIMISATION/m-p/3035923#M864885 - please turn off wifi optimisation - you have 24 hours before I take my money to another ISP who won't mess me about.

Thanks.

Re: Disable wifi optimisation

Chris-TalkTalk — Fri, 19 Apr 2024 07:05:14 GMT

The product team have turned it off as requested, apologies for delay

Chris

Re: Disable wifi optimisation

Debbie-TalkTalk — Wed, 24 Apr 2024 05:56:01 GMT

@evilnick

How's the connection been since your last post?

Re: Disable wifi optimisation

Debbie-TalkTalk — Tue, 30 Apr 2024 10:41:37 GMT

@evilnick

Can I just check how's the connection been since your last post?

Re: Disable wifi optimisation

evilnick — Fri, 03 May 2024 06:41:47 GMT

Hi Debbie,

Thanks for checking - it has been great for a few days but recently I've noticed it has been changing the channel once more. Could you please check that the wifi optimisation hasn't been switched back on?

I'd estimate that the channel has been changing again from approx. the 28th April.