topic Re: Connection off and on many times for months. in Broadband

Connection off and on many times for months.

Joe902 — Fri, 05 Apr 2024 00:55:17 GMT

Any updates after 4 months of disconnection ? Wed 3-4-24 off and on 6 times, Thursday once & Fri today 1-28 am.

Re: Connection off and on many times for months.

Chris-TalkTalk — Fri, 05 Apr 2024 05:54:47 GMT

Hi Joe902,

I can see that Michelle offered to send an engineer on the 27 March on your other thread, would you like us to arrange this?

Chris

Re: Connection off and on many times for months.

Joe902 — Wed, 10 Apr 2024 17:21:43 GMT

Any updates after 4 months of disconnection ?

Still going on mon/tues/wed. 8th 9th 10th April.

Re: Connection off and on many times for months.

Anonymous — Thu, 11 Apr 2024 06:23:28 GMT

Hi Joe,

I've re-run the line test which is still detecting a potential fault towards the property. If all testing has been completed at the test socket and with 2 different routers then the next step will be to arrange an engineer visit to the property. Please let us know if you would like to arrange an engineer visit.

Thanks

Michelle

Re: Connection off and on many times for months.

Joe902 — Thu, 11 Apr 2024 13:56:10 GMT

Hi Michelle and yes book an engineer in the afternoons but not next Wed 17th.

Re: Connection off and on many times for months.

Chris-TalkTalk — Thu, 11 Apr 2024 14:22:20 GMT

Hi Joe902,

If you'd like us to book the engineer visit can you confirm:

That you accept potential Engineers charges
Provide availability, either AM (8am to 1pm) or PM (1pm to 6pm) between Monday to Friday.
Confirm your mobile number

Thanks

Chris

Re: Connection off and on many times for months.

Joe902 — Mon, 22 Apr 2024 00:45:09 GMT

Hi, entering 5 months now without any progress, why am i paying for a poor service with a crackling phone and the internet going off every day ? Saturday 5 times and Sunday 4 times , cannot watch catch up in peace. Next stage is to cancel direct debit payments .

Re: Connection off and on many times for months.

Joe902 — Mon, 22 Apr 2024 00:53:30 GMT

Re: Connection off and on many times for months.

Gliwmaeden2 — Mon, 22 Apr 2024 06:13:00 GMT

You were offered an engineer visit but don't appear to have replied on this thread, @Joe902.

If you need an engineer out, you do need to accept potential engineer charges.

Cancelling the Direct Debit may trigger other charges. If you do leave, any money Talktalk might owe you needs to be claimed back via My Account using those same details.

You seem to keep backing out of forum support whenever staff offer to send an engineer:

https://community.talktalk.co.uk/t5/Broadband/Connection/td-p/3025426/page/2#M864173

If you don't give Talktalk a chance to sort this properly and you are still in contract, if you want to leave you are unlikely to avoid early termination fees.

Re: Connection off and on many times for months.

Anonymous — Mon, 22 Apr 2024 06:49:02 GMT

Hi Joe,

We just need you to confirm acceptance of possible time related engineer charges before we can book the engineer visit for you. Could you also provide a few more days availability please?

Thanks

Michelle

Re: Connection off and on many times for months.

Joe902 — Mon, 22 Apr 2024 08:56:18 GMT

(Hi Michelle and yes book an engineer in the afternoons but not next Wed 17th)

I replied on the 11th,

Afternoons only but give me a date.

Re: Connection off and on many times for months.

Joe902 — Mon, 22 Apr 2024 08:59:54 GMT

I replied on the 11th.

Actions speak louder than words.

Re: Connection off and on many times for months.

Gliwmaeden2 — Mon, 22 Apr 2024 09:17:07 GMT

It's specifically the acceptance of the engineer charge that was needed, @Joe902, as well as "yes, book an engineer".

Not quite clear enough.

Re: Connection off and on many times for months.

Chris-TalkTalk — Mon, 22 Apr 2024 10:10:38 GMT

Hi Joe,

I'll book the engineer now and get back to you with the details

Chris

Re: Connection off and on many times for months.

Chris-TalkTalk — Mon, 22 Apr 2024 10:17:28 GMT

I've booked the engineer for tomorrow afternoon - April 23 2024, PM - please let us know how you get on

Chris

Re: Connection off and on many times for months.

Joe902 — Mon, 22 Apr 2024 14:34:58 GMT

Hi Chris, thank you and we will be in and let you know. Joe.

Re: Connection off and on many times for months.

Anonymous — Tue, 23 Apr 2024 05:45:34 GMT

Hi Joe,

Great, thank you.

Michelle