topic Re: Wi-Fi dropouts in Broadband

Wi-Fi dropouts

Ging404 — Fri, 19 Apr 2024 11:38:44 GMT

Hi. I’m experiencing regular dropouts on the WiFi to my router. It’s happening across all my devices a couple of times an hour meaning it’s impossible to hold a zoom / teams call.

The internet connection is fine it’s just the WiFi that is proving unreliable. Is there some opitimisation going on behind the scenes that might be effecting things?

Any help would be great.

Thanks in advance.

Re: Wi-Fi dropouts

Debbie-TalkTalk — Fri, 19 Apr 2024 11:48:00 GMT

Hi Ging404

I'm really sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie

Re: Wi-Fi dropouts

Ging404 — Fri, 19 Apr 2024 12:29:22 GMT

Thank you Debbie. I’ve just updated my profile details.

Re: Wi-Fi dropouts

Chris-TalkTalk — Fri, 19 Apr 2024 12:40:44 GMT

Hi Ging404,

Your connection looks stable and wifi congestion in your local area doesn't appear to be a problem. Is your router situated close to the wireless or electrical devices that could be causing interference?

Chris

Re: Wi-Fi dropouts

Ging404 — Fri, 19 Apr 2024 13:49:45 GMT

No. It’s sitting on the window seal by itself. The nearest electronic device (a television) is about 2 meters away.

Re: Wi-Fi dropouts

Ging404 — Sat, 20 Apr 2024 07:23:33 GMT

I also noticed that my laptop is being added to the WiFi control list on the router without me doing anything. Is this related?

Re: Wi-Fi dropouts

Anonymous — Mon, 22 Apr 2024 06:27:16 GMT

Morning,

I'm sorry for the delay. Could you try rebooting the router and then retesting this again please. If this is still happening following this then please let us know and we can look into this further.

Thanks

Michelle