topic Re: Disable automatic WiFi channel optimisation in Broadband

Disable automatic WiFi channel optimisation

gt6gt6 — Tue, 23 Apr 2024 13:09:56 GMT

Please could someone disable the channel auto feature?

I have spent a frustrating hour with an online chat "engineer" who neither knew what I was talking about nor made an effort to read my remarks.

Thank you

Andy

Re: Disable automatic WiFi channel optimisation

Chris-TalkTalk — Tue, 23 Apr 2024 13:56:21 GMT

Hi Andy,

Could I ask why you would like wifi optimisation disabling as this likely to make wifi connectivity worse?

Chris

Re: Disable automatic WiFi channel optimisation

gt6gt6 — Tue, 23 Apr 2024 14:56:27 GMT

Hi Chris

It'll make it worse only if I choose a crowded channel . . . . and my problem is that the algorithm is erroneously choosing just that.

I have tried to move away onto a quiet channel to prevent clashes with my neighbours but by the next morning it's been reset. I'm not sure how it decides what is the best one but it doesn't seem to select what any wifi scanner indicates are the best channels.

I have seen several other TT community posts around this "feature" and in every case getting you to turn it off fixed the issue.

Andy

Re: Disable automatic WiFi channel optimisation

Chris-TalkTalk — Wed, 24 Apr 2024 05:10:42 GMT

Hi Andy,

The feedback that we are getting from our engineers are that in some very specific situations where the customer has an unusual setup then switching the wifi optimisation off may be beneficial, but in the majority of cases it actually makes the connection worse. Do you actually see a noticeable improvement when you manually change the channel to a different one than the one set by wifi optimisation?

Chris

Re: Disable automatic WiFi channel optimisation

gt6gt6 — Wed, 24 Apr 2024 12:04:25 GMT

Hi Chris

Yes.

Andy

Re: Disable automatic WiFi channel optimisation

Debbie-TalkTalk — Wed, 24 Apr 2024 12:07:13 GMT

Hi gt6gt6

I'm just sending you a Private Message.

Thanks

Re: Disable automatic WiFi channel optimisation

rgbargey — Mon, 29 Apr 2024 10:43:25 GMT

I have to disagree strongly with your engineer's opinion. My experience testing 3 Hub2s tells me that there is something very wrong with the way WiFi Optimisation in Hub2s actually works. I had a very typical setup (2 phones, 2 laptops & 5 echo dots) and had frequent WiFi disconnections & "Can't Access the Internet" messages on all my devices. Since disabling WiFi Optimisation 6 months ago, I have not had one single problem. In fact I am really impressed with the stability and range of my Hub2. I should also add that I separated the SSIDs and assigned specific channels to 2.4GHz and 5GHz, and chose a low 5GHz channel number that all my devices could see. Just felt I had to chip in, as I am convinced that this is a widespread problem that requires a firmware change to fix it or disable it.

Re: Disable automatic WiFi channel optimisation

Debbie-TalkTalk — Mon, 29 Apr 2024 10:52:13 GMT

Hi @rgbargey

Thanks for your feedback. I've just passed this over to our Devices Team now.

Debbie