topic Re: routers in Broadband

routers

micksta — Mon, 22 Apr 2024 11:19:03 GMT

I have a huawei black router and the signal doesnt reach my office. Is there a more powerful router?

Many thanks

Re: routers

Chris-TalkTalk — Mon, 22 Apr 2024 11:22:25 GMT

Hi micksta,

Sorry, no, we don't have a more powerful router. Is the router situated close to wireless or electrical devices that could be causing interference?

Chris

Re: routers

micksta — Mon, 22 Apr 2024 11:39:51 GMT

Hi Chris, thanks for replying. Inside the house is fine but my office is in my converted garage attached to my house and the router is about 10m away. I had no issues last year but this year the connection has been so up and down and totally unreliable. Even the sonos speaker doesnt connect. If you have any suggestions I would appreciate them. Many thanks

Re: routers

Chris-TalkTalk — Mon, 22 Apr 2024 13:14:19 GMT

OK thanks. Are you able to move the router to a more central location?

Chris

Re: routers

micksta — Mon, 22 Apr 2024 18:51:13 GMT

The router is central already. I have tried moving it but still the same

Re: routers

Chris-TalkTalk — Tue, 23 Apr 2024 07:08:11 GMT

We could try a wifi booster but I know we are low on stock so it could be a while before we can get one out to you

Chris

Re: routers

micksta — Tue, 23 Apr 2024 21:38:56 GMT

That would be great if you could sort that out for me.

Many thanks

MICK

Re: routers

Debbie-TalkTalk — Wed, 24 Apr 2024 05:17:12 GMT

Hi Mick

No problem, we can order this for you.

Please can you add your name and TalkTalk landline number to your Community Profile.

Thanks

Debbie