topic Re: Reported a fault, page doesn't load when trying to check on progress in Broadband

Reported a fault, page doesn't load when trying to check on progress

DiscoStuUK — Thu, 25 Apr 2024 12:09:34 GMT

So my broadband speed was super slow and I did a connection test that found I wasn't hitting my minimum guaranteed download speed and that there was a problem with the line. A fault report was opened and the page told me to check back over the next 24hrs for any updates.

Whenever I try and check the progress, I just get a spinning loading symbol until the page crashes. Have tried at home and at work (where I have 200mbps hard wired internet).

How else can I check the progress of this fault report??

Re: Reported a fault, page doesn't load when trying to check on progress

Debbie-TalkTalk — Thu, 25 Apr 2024 12:26:37 GMT

Hi DiscoStuUK

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie

Re: Reported a fault, page doesn't load when trying to check on progress

Debbie-TalkTalk — Mon, 29 Apr 2024 08:57:47 GMT

Hi DiscoStuUK

Do you still need help with this?

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.