https://community.talktalk.co.uk/t5/Broadband/Broadband-down-fault-reporting-doesn-t-work/m-p/3037944#M865240 <P>Hi talkwhatever</P> <P>&nbsp;</P> <P>Apologies for the delay.</P> <P>&nbsp;</P> <P>Do you still need help with this?</P> Mon, 29 Apr 2024 06:39:06 GMT Debbie-TalkTalk 2024-04-29T06:39:06Z https://community.talktalk.co.uk/t5/Broadband/Broadband-down-fault-reporting-doesn-t-work/m-p/3037836#M865216 <P>My broadband has been down since this morning. I have a fault reference of&nbsp;<SPAN>REP-14256505 but no response and it's been hours and not just 5 minutes.</SPAN></P><P>&nbsp;</P><P><SPAN>Chat doesn't work. I tried at 11:05 and got no response. I tried a fresh chat at 12:01 and this time got a 'we're busy' message.</SPAN></P><P>&nbsp;</P><P><SPAN>How do I progress my fault to a resolution. (The DSL light is on but not data connection. I've rebooted the modem to no effect)</SPAN></P> Sun, 28 Apr 2024 11:12:31 GMT https://community.talktalk.co.uk/t5/Broadband/Broadband-down-fault-reporting-doesn-t-work/m-p/3037836#M865216 talkwhatever 2024-04-28T11:12:31Z https://community.talktalk.co.uk/t5/Broadband/Broadband-down-fault-reporting-doesn-t-work/m-p/3037842#M865218 <P>Finally, got some very helpful help. All sorted!</P> Sun, 28 Apr 2024 12:31:05 GMT https://community.talktalk.co.uk/t5/Broadband/Broadband-down-fault-reporting-doesn-t-work/m-p/3037842#M865218 talkwhatever 2024-04-28T12:31:05Z https://community.talktalk.co.uk/t5/Broadband/Broadband-down-fault-reporting-doesn-t-work/m-p/3037944#M865240 <P>Hi talkwhatever</P> <P>&nbsp;</P> <P>Apologies for the delay.</P> <P>&nbsp;</P> <P>Do you still need help with this?</P> Mon, 29 Apr 2024 06:39:06 GMT https://community.talktalk.co.uk/t5/Broadband/Broadband-down-fault-reporting-doesn-t-work/m-p/3037944#M865240 Debbie-TalkTalk 2024-04-29T06:39:06Z