topic Re: Wi fi - devices dropping out in Broadband

Wi fi - devices dropping out

Percy3 — Sun, 28 Apr 2024 12:21:44 GMT

I have a router positioned on a shelf on the first floor. I have 14 wireless devices connected around the house. All of them are constantly dropping off the network and then re connecting.

I have changed the channel on the router settings but this didn't help. We had a talk talk router before and had no problems . It only started when talk talk sent me a new faster broadband cable and router.

What can I do

Thanks

Re: Wi fi - devices dropping out

Divsec — Sun, 28 Apr 2024 12:59:03 GMT

Hi @Percy3 what happened to the old router? If you still have it try using it for a couple of hours. Are any of your devices connected to the router by ethernet? If yes are they suffering, if not can you try attaching one?

Your post has been escalated and you should hear tomorrow.

Re: Wi fi - devices dropping out

Percy3 — Sun, 28 Apr 2024 15:02:43 GMT

No I don't have it anymore. I have a mac computer and PlayStation connected to ethernet ( had to do this as WiFi is not reliable.) They are working fine. The WiFi signal strength is ok when connecting devices but they just keep dropping out

Re: Wi fi - devices dropping out

Divsec — Sun, 28 Apr 2024 15:20:08 GMT

Hi @Percy3 thanks for the update that'll help the talktalk team sort this for you tomorrow when they are back in work.

Re: Wi fi - devices dropping out

Debbie-TalkTalk — Mon, 29 Apr 2024 07:30:35 GMT

Hi Percy3

I'm sorry to hear this.

Have you tried rebooting the router? Is the router located near to any devices that could cause any interference?

Please can you add your name and TalkTalk landline number to your Community Profile.

Thanks

Debbie

Re: Wi fi - devices dropping out

Percy3 — Mon, 29 Apr 2024 11:38:00 GMT

Thanks

Re: Wi fi - devices dropping out

Percy3 — Mon, 29 Apr 2024 11:39:20 GMT

The router is on a shelf on first floor . Yes I have tried rebooting but still the same

Re: Wi fi - devices dropping out

Chris-TalkTalk — Mon, 29 Apr 2024 12:50:24 GMT

Hi Percy3,

Can you please check the telephone number in your community profile and confirm that its your current TalkTalk landline telephone number

Thanks

Chris

Re: Wi fi - devices dropping out

Percy3 — Mon, 29 Apr 2024 13:54:05 GMT

i I have changed it . Sorry I put the wrong number in

Re: Wi fi - devices dropping out

Chris-TalkTalk — Mon, 29 Apr 2024 14:21:42 GMT

OK thanks. Could you switch your router off and leave it off for at least 30 minutes, then switch back on and monitor to see if the disconnections continue. Please let us know how you get on

Chris

Re: Wi fi - devices dropping out

Debbie-TalkTalk — Wed, 01 May 2024 08:38:48 GMT

Hi Percy3

How are you getting on?

Re: Wi fi - devices dropping out

Percy3 — Thu, 02 May 2024 17:57:07 GMT

It's still dropping out . Any other suggestions ?

Thanks

Gary

Re: Wi fi - devices dropping out

Percy3 — Thu, 02 May 2024 18:03:01 GMT

It's still dropping out . Any other suggestions

Thanks

Gary

Re: Wi fi - devices dropping out

Debbie-TalkTalk — Fri, 03 May 2024 05:57:22 GMT

Hi Gary

I'm just sending you a Private Message.

Thanks

Debbie