topic How to get an update on broadband issues in Broadband

How to get an update on broadband issues

kingfisher5002004 — Mon, 29 Apr 2024 18:42:25 GMT

Reported a fault with broadband this morning and promised updates still heard nothing.

When will our Internet be back working.

Re: How to get an update on broadband issues

Gliwmaeden2 — Mon, 29 Apr 2024 19:59:51 GMT

How did you report it, @kingfisher5002004 ?

Staff are not on here before the morning now and live Chat stops at 9pm, phone support stopped at 7pm, so I'm afraid that we can't help before the morning.

Add your Talktalk phone number or account number in Personal Information for staff to identify your account when they are back on. Go via your avatar; settings; drop down menu.....SAVE CHANGES.

Re: How to get an update on broadband issues

Debbie-TalkTalk — Tue, 30 Apr 2024 05:34:55 GMT

Hi kingfisher5002004

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie

Re: How to get an update on broadband issues

Debbie-TalkTalk — Wed, 01 May 2024 08:23:52 GMT

Hi kingfisher5002004

Do you still need help with this?

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie