topic Re: Wi-Fi Speed in Broadband

Wi-Fi Speed

Lewis616 — Fri, 26 Apr 2024 09:47:32 GMT

In the past I haven't had any issues with my internet, occasionally lags with speed.

But more so than usual as in the last 2 weeks and especially the last 2-3 days it has gotten really slow to the point simple pages struggle to load.

I checked the router and noticed it does not have a light on (even when internet runs well)

I have tried restarting it but did not make a difference.

Please advice further.

P.S last speed test showed 0.24 mbps upload and 0.63 upload. if that helps at all

Re: Wi-Fi Speed

KeithFrench — Fri, 26 Apr 2024 09:50:36 GMT

Sounds like the router may be faulty. I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: Wi-Fi Speed

Debbie-TalkTalk — Fri, 26 Apr 2024 09:51:53 GMT

Hi Lewis616

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, I can then send you a replacement router.

Thanks

Debbie

Re: Wi-Fi Speed

Lewis616 — Fri, 26 Apr 2024 10:37:12 GMT

Hi there Debbie

Not Entirely sure what my Landline number is exactly (Where may I find it?)

info I can provide is the following.

Any more details you would like me to provide please let me know where I can get it from and I will endeavour to send it over.

my Talk Talk customer experience has been pretty positive so far.

Re: Wi-Fi Speed

Debbie-TalkTalk — Fri, 26 Apr 2024 10:41:27 GMT

Hi Lewis616

Thanks for your reply.

I've located the details from the account number in your Community Profile.

The router is on its way, please allow 24-48hrs for this to arrive. Let us know how the connection compares with this router.

Thanks again.

Debbie

Re: Wi-Fi Speed

Lewis616 — Mon, 29 Apr 2024 16:16:04 GMT

Thank you for the Help the Router has arrived, I will be able to have the old one returned within the next 3 days, I will let update again once posted.

Re: Wi-Fi Speed

Debbie-TalkTalk — Tue, 30 Apr 2024 05:30:08 GMT

Hi @Lewis616

That's great, thanks for letting us know 🙂

Debbie