topic Re: Lost internet and phone in Broadband

Lost internet and phone

shaidy — Tue, 30 Apr 2024 02:33:04 GMT

Lost internet at 2:48am. When I tried my phone I had no dial tone, just a continual regular repeated beep.

Tried rebooting router and unplugging/replugging, but it appears the problem is at your end.

Please could you get this fixed?

Re: Lost internet and phone

shaidy — Tue, 30 Apr 2024 02:52:45 GMT

I logged onto my talktalk account and used the report a fault option for both phone and TV and it said

"Sorry, there’s a problem with our network
Your services will be affected. If you need any support then click the button below.
What's the issue?
We've been looking into an issue on our network, and this is causing problems ..."

It looks like the fault is resolved now.

Re: Lost internet and phone

Anonymous — Tue, 30 Apr 2024 05:52:02 GMT

Morning,

I'm sorry to hear this. Just to confirm, is your voice service currently working ok?

Thanks

Michelle