topic Talk talk you should be ashamed of yourselves! in Broadband

Talk talk you should be ashamed of yourselves!

NigelW4 — Tue, 30 Apr 2024 19:17:33 GMT

I have had terrible broad band since mid Feb,. speeds as low as 100KB yes 0.1MB.

I have had an active complaint open since March.

last week Talk talk resolved the issue, by "playing in the background" and I got 30MB

This afternoon they closed the complaint as it was "resolved"

This evening I am back to single digit down load speeds!

you utter utter >>>>>>>>>!

Re: Talk talk you should be ashamed of yourselves!

Gliwmaeden2 — Tue, 30 Apr 2024 20:04:27 GMT

I think staff were trying to help you with your service in this thread, @NigelW4:

https://community.talktalk.co.uk/t5/Fibre/4MB-a-meter-really/td-p/3031725

You didn't get back to them to follow up, and without your completed profile details they can't help you.

So please complete your community forum profile details and they will be able to identify your account, check the line etc.

Re: Talk talk you should be ashamed of yourselves!

Chris-TalkTalk — Wed, 01 May 2024 05:14:18 GMT

Hi Nigel,

As Gliwmaeden2 has requested, can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris