topic Re: Huawei-HG633 in Broadband

Huawei-HG633

pepperdogjr — Tue, 30 Apr 2024 19:08:37 GMT

My speed test are all within the guaranteed rang. But I am unable to open no more than two or three web pages before it all slows down, this happens on different laptops / computers.

I have a TalkTalk Huawei-HG633 which I have used for many years, how do I get this replaced by Talk Talk?

Re: Huawei-HG633

KeithFrench — Tue, 30 Apr 2024 21:00:00 GMT

I have asked one of TalkTalk's support to pick your thread up and asked them to replace it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: Huawei-HG633

Chris-TalkTalk — Wed, 01 May 2024 05:30:42 GMT

Hi pepperdogjr,

As Keith has suggested can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

Re: Huawei-HG633

pepperdogjr — Wed, 01 May 2024 08:53:00 GMT

updated community profile

Re: Huawei-HG633

Debbie-TalkTalk — Wed, 01 May 2024 08:59:34 GMT

Hi pepperdogjr

I can see 2 different landline numbers in your Community Profile.

Please can you send me a Private Message to confirm which number is your line/address.

Thanks

Re: Huawei-HG633

Debbie-TalkTalk — Wed, 01 May 2024 10:16:15 GMT

Hi pepperdogjr

Thanks for the Private Message.

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Debbie

Re: Huawei-HG633

Debbie-TalkTalk — Fri, 03 May 2024 08:07:00 GMT

Hi pepperdogjr

Have you received the router?