topic No Power to my router in Broadband

No Power to my router

dhowick1980 — Thu, 02 May 2024 07:39:41 GMT

Hi I woke up this morning and my router has no power to it, I've tried plugging it in elsewhere but nothing, everything else in my home is working so it's definitely the router, I use my WiFi all the time so please can you urgently send me a replacement router I need it ASAP my username is XXXXX REMOVED FOR SECURITY REASONS please can you send me a bag with it to send the old one back please thankyou

Re: No Power to my router

Debbie-TalkTalk — Thu, 02 May 2024 06:02:34 GMT

Hi @dhowick1980

I'm sorry to hear this.

I've ordered you a replacement router, please allow 24-48hrs for this to arrive.

Please let us know how you get on.

Thanks

Debbie

Re: No Power to my router

dhowick1980 — Thu, 02 May 2024 06:13:14 GMT

Hi Debbie,

Wow that was quick.

Fantastic service thankyou

Regards

Daniel

Re: No Power to my router

Debbie-TalkTalk — Thu, 02 May 2024 06:20:21 GMT

Hi Daniel

Ahh you're welcome 🙂

Debbie

Re: No Power to my router

Gliwmaeden2 — Thu, 02 May 2024 07:42:30 GMT

@dhowick1980, glad to see it's sorted!

I've removed your full email address from public display - remember never to post personal Information details in the thread.

Staff always access that information from the profile area, which only you and they can see.

This is to avoid getting your address harvested, spammed etc.

Re: No Power to my router

Debbie-TalkTalk — Thu, 02 May 2024 07:43:30 GMT

Thanks @Gliwmaeden2

I didn't see that the post has been edited to add information.

Re: No Power to my router

Gliwmaeden2 — Thu, 02 May 2024 07:46:31 GMT

I've only just done it to remove the address - probably since you finished replying to the OP, @Debbie-TalkTalk. 😀

Re: No Power to my router

Debbie-TalkTalk — Thu, 02 May 2024 08:20:03 GMT

Thank you @Gliwmaeden2 🙂

Re: No Power to my router

dhowick1980 — Thu, 02 May 2024 18:17:48 GMT

Hi there,

Thankyou, I only posted my email address as otherwise you wouldn't know my username so have my details so you could order the new router to be delivered to me.

Thankyou for removing it and I look forward to receiving my new router it's rubbish having no WiFi so I hope it comes ASAP thankyou

Re: No Power to my router

Gliwmaeden2 — Thu, 02 May 2024 19:12:58 GMT

@dhowick1980, don't worry. Staff are able to identify your account and therefore the address etc from the information in the profile area.

If they ever need more, you put it in Private Notes, part of the Personal Information area, or by replying by PM (Private Message) if staff request that - just no addresses, phone numbers, email addresses or account numbers in the public thread.

Re: No Power to my router

dhowick1980 — Thu, 02 May 2024 19:15:02 GMT

Ah ok that's great thankyou

Re: No Power to my router

Anonymous — Fri, 03 May 2024 05:33:12 GMT

Good morning,

We'll check back in with you on Monday to see how you're getting on.

Thanks

Michelle

Re: No Power to my router

dhowick1980 — Sat, 04 May 2024 18:06:34 GMT

Hi Debbie, thankyou for all your help, my new router has arrived and working fine, thankyou again

Re: No Power to my router

Debbie-TalkTalk — Tue, 07 May 2024 06:05:14 GMT

Hi dhowick1980

That's great, I'm so glad to hear this 🙂

Debbie