topic Re: Router keeps moving to a busy channel, even though I manually change it to a less busy channel in Broadband

Router keeps moving to a busy channel, even though I manually change it to a less busy channel

MimoG — Wed, 03 Apr 2024 18:15:52 GMT

Router keeps moving on to a busy channel, even after I manually change to a less busy channel

Re: Router keeps moving to a busy channel, even though I manually change it to a less busy channel

Divsec — Wed, 03 Apr 2024 19:21:52 GMT

Hi @MimoG yes it's surprisingly called optimisation. It can be disabled by the team here but last I knew it reactivates every time the firmware is updated.

Re: Router keeps moving to a busy channel, even though I manually change it to a less busy channel

Gliwmaeden2 — Wed, 03 Apr 2024 22:55:43 GMT

Yes, and it also reactivates if the router is factory reset.

So it's something that will keep requiring a switch off from forum staff support as and when, @MimoG.

Re: Router keeps moving to a busy channel, even though I manually change it to a less busy channel

Debbie-TalkTalk — Thu, 04 Apr 2024 05:07:40 GMT

Hi MimoG

Apologies for this.

I will ask our Devices Team to take a look at this for you and I will post back on this thread as soon as I have further information.

Thanks

Debbie

Re: Router keeps moving to a busy channel, even though I manually change it to a less busy channel

Debbie-TalkTalk — Mon, 08 Apr 2024 07:09:23 GMT

Hi MimoG

Our Devices Team have asked if you can reboot the router and retest to see if you are still having issues with the wireless channels?

Thanks

Re: Router keeps moving to a busy channel, even though I manually change it to a less busy channel

Debbie-TalkTalk — Fri, 19 Apr 2024 07:41:37 GMT

Hi MimoG

How's the connection been? Do you still need help with this?

Re: Router keeps moving to a busy channel, even though I manually change it to a less busy channel

Debbie-TalkTalk — Wed, 24 Apr 2024 05:43:06 GMT

@MimoG

Do you still need help with this?

Re: Router keeps moving to a busy channel, even though I manually change it to a less busy channel

Anonymous — Fri, 03 May 2024 06:56:07 GMT

Morning,

@MimoG Just checking back in to see how you're getting on?

Thanks

Michelle

Re: Router keeps moving to a busy channel, even though I manually change it to a less busy channel

Debbie-TalkTalk — Fri, 10 May 2024 06:22:11 GMT

Hi @MimoG

If you do experience any further issues then please post back on this thread and let us know.

Thanks

Re: Router keeps moving to a busy channel, even though I manually change it to a less busy channel

MimoG — Wed, 12 Jun 2024 21:46:08 GMT

There has been no change. It STILL keeps changing to a congested channel, even after I have manually changed it to a less busy channel. Giving me connectivity issues.

Re: Router keeps moving to a busy channel, even though I manually change it to a less busy channel

Debbie-TalkTalk — Thu, 13 Jun 2024 05:15:05 GMT

Hi @MimoG

I've just checked your wireless stats. Have you connected all your devices on 2.4ghz?