topic Re: Intermittent no internet connection in Broadband

Intermittent no internet connection

Bitter1 — Mon, 29 Apr 2024 11:54:18 GMT

Over the past couple of weeks I have been experiencing intermittent loss of connection to my various devices. It lasts maybe 5 - 15 minutes before returning. It effects both wifi and ethernet connections. The router light stays white while this is happening. There doesn’t seem to be any pattern or certain times that this occurs . Sometimes it is just the wifi that is lost then other times it’s ethernet connections as well . I suspect the router may be faulty. Any help would be appreciated .

Re: Intermittent no internet connection

Debbie-TalkTalk — Mon, 29 Apr 2024 11:57:56 GMT

Hi Bitter1

I'm sorry to hear this.

The line test is clear - No faults detected.

Would you like me to send a replacement router for testing?

Re: Intermittent no internet connection

Bitter1 — Mon, 29 Apr 2024 13:17:15 GMT

Hi Debbie

yes that would be great if you could send me a replacement router. Thanks

Re: Intermittent no internet connection

Karl-TalkTalk — Mon, 29 Apr 2024 13:26:07 GMT

A replacement router has been ordered for you.

Karl.

Re: Intermittent no internet connection

Bitter1 — Mon, 29 Apr 2024 19:46:59 GMT

Thanks Karl , much appreciated

Re: Intermittent no internet connection

Karl-TalkTalk — Tue, 30 Apr 2024 05:28:11 GMT

You're Welcome 🙂

Regards

Karl

Re: Intermittent no internet connection

Debbie-TalkTalk — Thu, 02 May 2024 08:35:32 GMT

Hi Bitter1

Have you received a notification about the router delivery?

Re: Intermittent no internet connection

Bitter1 — Thu, 02 May 2024 10:53:45 GMT

Hi, the replacement router arrived yesterday, it’s been in use now for almost 24 hours with no problems. I’ll let you know how it’s going again in a few days . Thanks

Re: Intermittent no internet connection

Chris-TalkTalk — Thu, 02 May 2024 11:01:42 GMT

OK thanks 🙂

Re: Intermittent no internet connection

Debbie-TalkTalk — Fri, 03 May 2024 08:01:13 GMT

HI Bitter1

Thank you. I will check in again with you on Tuesday to see how the connection has been over the weekend.

Debbie

Re: Intermittent no internet connection

Debbie-TalkTalk — Tue, 07 May 2024 08:19:12 GMT

Morning @Bitter1

How's the connection been over the weekend?

Re: Intermittent no internet connection

Bitter1 — Tue, 07 May 2024 12:10:08 GMT

Hi Debbie

I’ve had no problems with the connection since the replacement router was installed, it seems like

this has cured it . It would have lost connection numerous times by now with the old one.

Re: Intermittent no internet connection

Debbie-TalkTalk — Tue, 07 May 2024 12:24:47 GMT

Hi Bitter1

That's great, thanks for letting us know 🙂

I have sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie