topic Re: Ipad dropping wifi connection. in Broadband

Ipad dropping wifi connection.

GoneWrong — Wed, 03 Apr 2024 08:25:43 GMT

Hi, I’ve just recently started to lose connection on my iPad, not while using the device but often after a state of sleep…closing the cover or short press on the power button. When it wakes, I see the WiFi icon on the top right corner but there is no connection and I have to switch the WiFi off and on again on the iPad. All other devices and phones (none are apple) have this problem. I don’t know if it’s the ipad or the wifi that’s the problem. The only recent change has been the addition of two new Samsung phones which seems to coincide with the ipad problem. Maybe @KeithFrench can help? Many thanks to all, Ron.

Re: Ipad dropping wifi connection.

KeithFrench — Wed, 03 Apr 2024 10:34:49 GMT

Thanks for creating a thread @GoneWrong which make/model of TalkTalk router do you have?

Re: Ipad dropping wifi connection.

GoneWrong — Wed, 03 Apr 2024 12:01:03 GMT

Hi, the only thing I see for the router is FAST 5364, hope that’s the right and what you need. Thank you.

Re: Ipad dropping wifi connection.

GoneWrong — Wed, 03 Apr 2024 12:03:20 GMT

Also, just noticed that the laptop is now also dropping WiFi connection.

Re: Ipad dropping wifi connection.

KeithFrench — Wed, 03 Apr 2024 12:09:13 GMT

Working with the laptop will make life a lot easier as Windows is very forthcoming with diagnostics.

Have you had TalkTalk’s Wi-Fi optimisation disabled on your Sagemcom FAST5364 router? When this is enabled, as it is by default, it has the power to override any Wi-Fi configuration changes that I might suggest that you need to make. This will not help rectify this type of problem if Wi-Fi Optimisation is allowed to change my suggested settings. Only TalkTalk can do this for you, you cannot do it yourself. If not, just request they disable this for you in your reply.

Re: Ipad dropping wifi connection.

GoneWrong — Wed, 03 Apr 2024 12:33:17 GMT

Thanks Keith, I haven’t previously requested so would TalkTalk please disable WiFi optimisation on my router. Thanks.

Re: Ipad dropping wifi connection.

Chris-TalkTalk — Wed, 03 Apr 2024 13:53:13 GMT

Hi GoneWrong,

We can't disable wifi optimisation at the moment but I'll pass this over to our Product team and ask them to take a look

Thanks

Chris

Re: Ipad dropping wifi connection.

KeithFrench — Wed, 03 Apr 2024 14:19:13 GMT

Hi @Chris-TalkTalk

Is there a problem with your systems today then?

Re: Ipad dropping wifi connection.

Debbie-TalkTalk — Thu, 04 Apr 2024 05:33:31 GMT

Hi @KeithFrench

No but the team want to check all the wireless data to see what's causing the issue.

Thanks

Re: Ipad dropping wifi connection.

KeithFrench — Thu, 04 Apr 2024 08:56:46 GMT

Hi @GoneWrong

I will push ahead with trying to identify the root cause of your issues, even if WiFi optimisation may stop me from providing a listing fix.

I will PM you a link for a guide of mine on Wi-Fi interference & initially look at the section called "Are you suffering from interference – prove it first". This section includes full details of Wi-Fi analysers that I recommend for Windows, Windows phone, Android and Apple operating systems. However, I have no way of testing the Apple product. Do not worry about interpreting the results, I will do that for you.

Please post the screenshots to me in a PM (to protect your privacy), which I have requested in my guide. No photos please they can be difficult to read as text can get out of focus when zoomed in, from the analyser you are using (also in my attached guide). Please ensure that the analyser window is maximised (if Windows) before taking the screenshots & upload them via the "Insert Photos" button (in a mobile browser it's the picture icon) on the post editor's toolbar with the Size parameter set to Large. If they are too small, I will not be able to read them & although I can enlarge them, this puts the text out of focus.

Re: Ipad dropping wifi connection.

GoneWrong — Thu, 04 Apr 2024 09:37:52 GMT

Many thanks for your trouble trying to help, much appreciated Keith.

Re: Ipad dropping wifi connection.

Chris-TalkTalk — Fri, 05 Apr 2024 13:03:55 GMT

Hi GoneWrong.

How are you getting on, has there been any improvement?

Chris

Re: Ipad dropping wifi connection.

GoneWrong — Fri, 05 Apr 2024 13:26:57 GMT

Hi Chris, no drops on the iPad or laptop today. Also, @KeithFrench is helping too. Fingers crossed! Thanks.

Re: Ipad dropping wifi connection.

Chris-TalkTalk — Fri, 05 Apr 2024 13:27:59 GMT

That's great, thanks for letting me know

Have a great weekend 🙂

Chris

Re: Ipad dropping wifi connection.

Anonymous — Fri, 03 May 2024 06:57:24 GMT

@GoneWrong How has your connection been since your last post?

Thanks

Michelle

Re: Ipad dropping wifi connection.

GoneWrong — Fri, 03 May 2024 08:38:34 GMT

Hi, thanks for asking but I’m still having the same problem where I open my ipad and it shows a wifi connection in the top right corner but it does not load new emails or web pages. I have to go into settings then switch off wifi then switch it back on again, it’s then ok until I let it sleep or close the screen down. I have noticed that this has started to happen after my wife and I got new Android phones. Maybe those phones hogging the wifi at the router? Anyone have any ideas? Thanks.

Re: Ipad dropping wifi connection.

Debbie-TalkTalk — Fri, 03 May 2024 08:41:09 GMT

Hi GoneWrong

Thanks for the additional information.

@KeithFrench Could you help please?

KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times he may ask you to send him test results via a Private Message to help analyse/diagnose an issue. Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help with others. If you need further help or, if we need to take any details such as personal information about your account like phone numbers, account numbers etc. one of the TalkTalk team will jump in and help out.

Re: Ipad dropping wifi connection.

KeithFrench — Fri, 03 May 2024 09:46:23 GMT

Hi @GoneWrong

I got a set of screenshots from NetSpot, but they were far too small to read & if I zoomed in, the text became unreadable due to it being out of focus. I requested that you re-do them for me back on the 5th of April, but I don't think that you have sent them. Please can you do this and PM them to me?

Re: Ipad dropping wifi connection.

Debbie-TalkTalk — Fri, 03 May 2024 09:50:59 GMT

@GoneWrong

Keith is really good at diagnosing wireless issues. If you could send the requested information to Keith again he can take a look at this for you.

Thank you 🙂

Re: Ipad dropping wifi connection.

GoneWrong — Fri, 03 May 2024 09:54:31 GMT

Oh, I’m so sorry Keith, I’ll send better images, if I can find how, later today. Many thanks.