topic Re: Possible Router Scam phonecall in Broadband

Possible Router Scam phonecall

Linwin — Tue, 26 Mar 2024 11:56:28 GMT

Today I was contacted by Jack who said he was going to send me a new router but first wanted to remove errors on my current router. Having checked further with TalkTalk they confirmed they have no one called Jack and it would appear this is a scam.

Re: Possible Router Scam phonecall

Linwin — Tue, 26 Mar 2024 11:57:43 GMT

Sorry he said his name was George not Jack.

Re: Possible Router Scam phonecall

Chris-TalkTalk — Tue, 26 Mar 2024 12:07:38 GMT

Hi Linwin,

Yes it does sound like a scam call if they say they are going to remove errors. Did they ask for any personal information?

Chris

Re: Possible Router Scam phonecall

Bloodboy1 — Fri, 03 May 2024 09:27:02 GMT

Just had a similar phone call, he told me I needed to download an app (vnc server) on my mobile, when I told him I thought it was a scam he called me a mother f***er. So I guess it was a scam !

Re: Possible Router Scam phonecall

Debbie-TalkTalk — Fri, 03 May 2024 09:44:49 GMT

Hi @Bloodboy1

That's awful, I'm so sorry to hear this 😞

You can report this here https://community.talktalk.co.uk/t5/Articles/Scam-Phone-calls/ta-p/2205385

We do actively monitor and block scam calls on our network.