topic Re: Weird behavior from this morning in Broadband

Weird behavior from this morning

Qwghlm — Thu, 02 May 2024 12:12:19 GMT

Tried to open Chrome with Google as home page this morning, but got a "This site can't be reached"

Also cannot load Amazon, eBay, same with my local library page, MobileRead forum etc.

I cannot open anything with Chrome.

Tried Edge and everything works, can download Amazon, eBay etc. etc.

I also use Thunderbird as an email client, and that isn't loading any new emails either, and doesn't even let me know it can't download them.

I've run a full scan using my virus checker and it's found nothing under malware or system.

Re: Weird behavior from this morning

KeithFrench — Thu, 02 May 2024 12:28:42 GMT

Certainly in Chrome, I can get everywhere I normally can including Amazon & Thunderbird is fine. Have you tried clearing the Cache in Chrome?

Re: Weird behavior from this morning

Qwghlm — Thu, 02 May 2024 12:37:34 GMT

I've cleared the cache, and can even get Google to search, and get the results loaded, but if I click on any of them it comes up with "This site can't be reached"

Just tried sending an email and got

I have no idea what is going on.

Re: Weird behavior from this morning

KeithFrench — Thu, 02 May 2024 12:44:07 GMT

I'll pass this over to TalkTalk and they can get their Networks department to comment.

Re: Weird behavior from this morning

Qwghlm — Thu, 02 May 2024 12:49:00 GMT

I can download all my emails using my iPad, so it's definitely something that has changed on my PC

Re: Weird behavior from this morning

Qwghlm — Thu, 02 May 2024 13:07:07 GMT

Just uninstalled and reinstalled Chrome and it's working.

Thunderbird isn't though.

Re: Weird behavior from this morning

Qwghlm — Thu, 02 May 2024 13:09:15 GMT

It's stopped again with the same "This site can't be reached"

Re: Weird behavior from this morning

Qwghlm — Thu, 02 May 2024 13:20:06 GMT

Also uninstalled and reinstalled Thunderbird, and that's now working.

Still no Chrome though

Re: Weird behavior from this morning

Chris-TalkTalk — Thu, 02 May 2024 14:27:42 GMT

Hi Qwghlm,

Can you switch your router off and leave it off for at least 30 minutes, then switch back on and retest. Please let us know how you get on

Chris

Re: Weird behavior from this morning

Qwghlm — Thu, 02 May 2024 15:53:54 GMT

Turning router off not helped I'm afraid.

Re: Weird behavior from this morning

Anonymous — Fri, 03 May 2024 05:40:00 GMT

Morning,

Thanks for trying this. Can I just confirm, is Chrome the only browser affected? Has it recently updated to a newer version?

Thanks

Michelle

Re: Weird behavior from this morning

Qwghlm — Fri, 03 May 2024 08:30:03 GMT

Edge seems to be working, but my email client Thunderbird cannot connect.

I also get an error code when trying to run my Steam account

I can't even sign into my account on Chrome as

Re: Weird behavior from this morning

Chris-TalkTalk — Fri, 03 May 2024 10:00:54 GMT

Hi Qwghlm,

Do you have a firewall on your PC? Wondering if it could be something to do with the firewall settings

Chris

Re: Weird behavior from this morning

Qwghlm — Fri, 03 May 2024 10:46:41 GMT

It's part of Kaspersky I think, I have paused protection, still not downloading.

Plus, nothing changed, all of a sudden I couldn't download pages in Chrome and all the other stuff.

Edge is still working though.

Re: Weird behavior from this morning

Qwghlm — Fri, 03 May 2024 10:49:19 GMT

Just turned of the Firewall, still not working.

That's both Windows Defender and Kaspersky firewalls off.

Re: Weird behavior from this morning

Chris-TalkTalk — Fri, 03 May 2024 11:37:08 GMT

OK, thanks for trying that. Have you tried restarting the PC rather than just shutting it down? If not then I think it's worth a try

Chris

Re: Weird behavior from this morning

Qwghlm — Fri, 03 May 2024 13:51:57 GMT

Yep tried that, tried resetting Chrome, went through a load of commands as admin in command prompt to reset the DNS etc.

Downloaded the latest LAN drivers from Gigabyte

Edge still works, thankfully, but can't access the Steam servers.

I also tried to download Brave, but couldn't.

Re: Weird behavior from this morning

Chris-TalkTalk — Fri, 03 May 2024 13:56:18 GMT

Ok, thanks for trying that. How does the PC connect to the router, Ethernet cable or wi-fi?

Chris

Re: Weird behavior from this morning

Qwghlm — Fri, 03 May 2024 14:35:17 GMT

Ethernet cable, WiFi switched off on pC

Re: Weird behavior from this morning

Chris-TalkTalk — Fri, 03 May 2024 14:50:50 GMT

Are you able to test with it connected by wi-fi just to see if it makes any difference

Chris