topic Re: Engineer appointment in Broadband

Engineer appointment

Joeycat909 — Sat, 04 May 2024 01:42:06 GMT

Hello, my broadband stopped working earlier and I used my mobile phone o2 Internet to log in to Talktalk to do a connection test. The test took a long time and a fault was detected between the exchange and my home, but when I came back to the Web page, I got a message saying the Openreach engineer had been booked. But I did not book any appointment and now my broadband is working. But I cannot find a way to let Talktalk know that the Openreach engineer is not required. I am worried about being charged for this engineer which I had not asked for. Can anyone please advise me? Thank you.

Re: Engineer appointment

Gliwmaeden2 — Sat, 04 May 2024 06:02:35 GMT

Please read this article, @Joeycat909:

https://community.talktalk.co.uk/openreachengineer

You'll see that it's an 0870 number, so not included in boosts.

You might try phoning into Talktalk and see if they will cancel it for you, or use Chat.

03451 720088

Forum staff are not back on here before Tuesday due to the Bank Holiday weekend.

Re: Engineer appointment

Joeycat909 — Sat, 04 May 2024 15:00:46 GMT

Thank you so much, I managed to cancel via the chat that you recommended.