topic Re: No internet all day in Broadband

No internet all day

RebeccaO — Wed, 08 May 2024 18:24:24 GMT

My internet has been down all day

router flashing orange

connection line test says there are problems with phone line

Debbie-TalkTalk — Thu, 09 May 2024 05:47:26 GMT

Hi RebeccaO

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie

RebeccaO — Thu, 09 May 2024 06:23:49 GMT

Thanks Debbie -REMOVED

Debbie-TalkTalk — Thu, 09 May 2024 06:24:48 GMT

Hi RebeccaO

I've edited your post to remove the landline number, please can you only add this to your Community Profile.

Thanks

Debbie

RebeccaO — Thu, 09 May 2024 06:29:38 GMT

Thanks

hage updated profile with details thanks

sorry new to this!

Debbie-TalkTalk — Thu, 09 May 2024 06:48:13 GMT

Hi RebeccaO

Thank you 🙂

This fault is linked to an outage in your area and is being investigated by the engineers.

I will check on this again later this afternoon and I will post back here with any additional updates.

Thanks again.

Debbie

Debbie-TalkTalk — Thu, 09 May 2024 12:50:20 GMT

Hi RebeccaO

This fault is still with the engineers, no additional updates provided at the moment sorry.

Debbie-TalkTalk — Fri, 10 May 2024 06:13:22 GMT

The fault is now showing as resolved and the line is showing in sync and connected.

Is everything working ok now?