topic No internet over 24 hours and lies from talktalk in Broadband

No internet over 24 hours and lies from talktalk

Annne — Thu, 09 May 2024 07:40:59 GMT

Lies lies lies is all I get tell me you have resolved the issue and closed it down as resolved when I still have no intermet, the service is a joke

Re: No internet over 24 hours and lies from talktalk

Chris-TalkTalk — Thu, 09 May 2024 07:42:37 GMT

Hi Annne,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

Re: No internet over 24 hours and lies from talktalk

Annne — Thu, 09 May 2024 08:02:40 GMT

Updated profile.

I have been reporting no internet since 8am on Wednesday all the support does is raise an issue and then close it as resolved when it isnt, I am getting nowhere and I need to work from home, I was on the line for hours yesterday and all I got was lied to over and over, I am losing the will to live with this

Re: No internet over 24 hours and lies from talktalk

Chris-TalkTalk — Thu, 09 May 2024 08:51:35 GMT

Thanks. The fault was logged out to Openreach for investigation. Openreach have now cleared and closed the fault saying that line is now testing OK. Could you switch your router off and leave it off for at least 30 minutes, then switch back on and retest. Please let us know how you get on

Chris

Re: No internet over 24 hours and lies from talktalk

Annne — Thu, 09 May 2024 09:01:36 GMT

I have just been on the phone to a 'live' person and they are now blaming openreach and saying there is still an issue but cannot give me a timescale to resolve this, they are happy to bill me £27 for a phone call going over an hour but not refund me for 2 days of no internet access! They said that it is all openreachs fault and their engineer closed it as resolved as it is a know issue!! Hey ho, more lies, I will try turning off my router again for 30 minutes, may as well as it is no use being on if I cannot use it, absolute shambles of a service

Re: No internet over 24 hours and lies from talktalk

Chris-TalkTalk — Thu, 09 May 2024 09:07:55 GMT

Thanks for trying this, please let me know how you get on

Chris

Re: No internet over 24 hours and lies from talktalk

Annne — Thu, 09 May 2024 09:35:26 GMT

Unplugged router from the wall for 30 minutes, plugged back in and still no internet, solid red light for internet, all other lights are green!

Re: No internet over 24 hours and lies from talktalk

Annne — Thu, 09 May 2024 10:05:36 GMT

So it looks like yet another day with no internet and no proper reason why?

Re: No internet over 24 hours and lies from talktalk

Chris-TalkTalk — Thu, 09 May 2024 11:15:28 GMT

Thanks for trying that. The router appears to be connected to the Internet at the moment, could you tell me what colour the light is on the router?

Chris

Re: No internet over 24 hours and lies from talktalk

Annne — Thu, 09 May 2024 11:52:53 GMT

Hi Chris, the light has finally gone green and looks like it is connected to the Internet for now, fingers crossed it keeps on, thanks for your help and support!!

Re: No internet over 24 hours and lies from talktalk

Chris-TalkTalk — Thu, 09 May 2024 11:55:40 GMT

No problem, just let me know if you experience any further problems

Chris