topic Horrific service in Broadband

Horrific service

Glyn911 — Thu, 09 May 2024 16:33:21 GMT

Some weeks ago my internet was dropping very badly and eventually after numerous tel calls an engineer was sent. Problem not fixed but a great customer service guy had a new router and modem sent to me and the problem went away. 1 week later it was worse than ever. I have had 7 tel appointments made but no one ever calls me. I have emailed and now have received a bill with an extra £75 on for a problem which is still there. Direct debit now cancelled as this seems to be the only way I can get a phone call. Think I will swop to someone else.

Re: Horrific service

ferguson — Thu, 09 May 2024 17:41:27 GMT

Cancelling your Direct Debit will bring you nothing other than the possibilities of additional charges and that your service will be restricted.

If you would like the support team to look into this for you make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

Re: Horrific service

Anonymous — Fri, 10 May 2024 05:27:36 GMT

Morning Glyn,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle