topic My broadband has be not working for about 6 weeks. in Broadband

My broadband has be not working for about 6 weeks.

unconnected — Sun, 12 May 2024 09:13:11 GMT

I have contacted Talktalk service people many times but they do not even know how long it will be before it is fixed.

Talktalk are still charging me for this lack of service.

Compensation is supposed to be automatic, but I have had none.

How do I get compensation and when might I expect service to start again?

Re: My broadband has be not working for about 6 weeks.

Divsec — Mon, 13 May 2024 07:01:37 GMT

Hi @unconnected your post has been escalated and you should hear soon in the meantime please add your landline phone number to your community profile so that your account can be identified by the team here. Please don't post personal information here in the community.

Re: My broadband has be not working for about 6 weeks.

Gliwmaeden2 — Mon, 13 May 2024 07:21:29 GMT

@unconnected, automatic compensation is calculated AFTER the problem is solved.

Carry on paying your bills in the normal way.

This link explains how compensation works:

https://community.talktalk.co.uk/t5/Articles/About-your-auto-compensation-credit/ta-p/2326583

Re: My broadband has be not working for about 6 weeks.

Arne-TalkTalk — Thu, 16 May 2024 11:59:27 GMT

Hi unconnected

Sorry that you are ongoing having problems.

Once the issue is resolved at the exchange, we can investigate the compensation claim.