topic Re: Inconsistent and high latency in Broadband

Inconsistent and high latency

simhub1985 — Sun, 12 May 2024 09:02:24 GMT

I need some help please with ping that regularly spikes to about 200ms and will sometimes stay like that for hours. At other times it's more like 30ms and stable. The issue seems to be with the first hope from my house to TalkTalk. Is there anything you can do to diagnose this please?

Thanks

Simon

Re: Inconsistent and high latency

KeithFrench — Sun, 12 May 2024 13:52:51 GMT

Are these on wired (Ethernet) or Wi-Fi connected devices? If the latter, which Wi-Fi band are they using, the 2.4 or 5GHz?

What package are you on?

Re: Inconsistent and high latency

simhub1985 — Sun, 12 May 2024 14:02:01 GMT

Hi Keith

This is on a PC with ethernet to the router. I have Fibre 150.

Re: Inconsistent and high latency

KeithFrench — Sun, 12 May 2024 14:54:18 GMT

Assuming the 150M service is over full fibre, what is it like if you connect the PC directly to the ONT, in place of the router?

Re: Inconsistent and high latency

simhub1985 — Sun, 12 May 2024 16:08:59 GMT

It's the same I'm afraid, brief periods when ping is about 5ms but mostly unstable and over 100ms.

Re: Inconsistent and high latency

KeithFrench — Sun, 12 May 2024 20:52:22 GMT

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, Full Fibre account number & if you can, please include the serial number from your ONT in the Private Notes section. Please also try to include an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: Inconsistent and high latency

Anonymous — Mon, 13 May 2024 07:12:02 GMT

Morning,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: Inconsistent and high latency

simhub1985 — Mon, 13 May 2024 16:35:48 GMT

Thank you Keith

Re: Inconsistent and high latency

Anonymous — Tue, 14 May 2024 06:15:25 GMT

Morning,

Thank you. I've run a test on the line now which is clear. I can see from your post above that this also happens if you connect wired at the ONT, is this right? Does it seem to happen at certain times of the day? If you run a speed test when the latency increases, are the speed also low?

Michelle