topic Re: No internet for weeks in Broadband

No internet for weeks

Webj86 — Mon, 13 May 2024 08:56:56 GMT

Hi, I’ve had no internet for weeks. Spoken to talk talk numerous time, engineer was meant to come out but they cancelled on me. Tried to reschedule but sick of the tests I have to do, it’s never simple. The fault is the router and cable. I need a new router. So sick of the lack of help from talk talk regarding this.

Re: No internet for weeks

Chris-TalkTalk — Mon, 13 May 2024 09:06:58 GMT

Hi Webj86,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

Re: No internet for weeks

Webj86 — Mon, 13 May 2024 10:42:02 GMT

Hi Chris,

I have done this.

regards,

Re: No internet for weeks

Chris-TalkTalk — Mon, 13 May 2024 10:45:18 GMT

OK thanks. Is your router currently switched on and connected to your telephone socket. Are you experiencing any problems with your telephone service? Is there a dial tone?

Chris

Re: No internet for weeks

Webj86 — Mon, 13 May 2024 10:48:13 GMT

I don’t have an active phone line. I don’t have a house phone. Power is on on the router and that’s it. Hasn’t worked for weeks, an engineer was meant to come out but was cancelled by TalkTalk. I’m having issues with my mobile network also so I have zero internet connection and having to go to a place with free WiFi to contact talk talk. Driving me insane.

Re: No internet for weeks

Chris-TalkTalk — Mon, 13 May 2024 11:01:50 GMT

OK thanks. Is your router currently connected to your test socket? Your guide to main phone sockets - TalkTalk Help & Support

Chris

Re: No internet for weeks

Webj86 — Mon, 13 May 2024 11:57:06 GMT

Yes it is

Re: No internet for weeks

Chris-TalkTalk — Mon, 13 May 2024 11:58:34 GMT

Have you tested with a second router, if not then we should do this before arranging an engineer visit

Chris

Re: No internet for weeks

Webj86 — Mon, 13 May 2024 11:59:50 GMT

I don’t have a second router

Re: No internet for weeks

Chris-TalkTalk — Mon, 13 May 2024 12:00:49 GMT

I can send one to test with, would you like me to arrange this?

Chris

Re: No internet for weeks

Webj86 — Mon, 13 May 2024 12:01:40 GMT

Yes please, this will come with all the cables too right?

Re: No internet for weeks

Chris-TalkTalk — Mon, 13 May 2024 12:02:42 GMT

Yes it will come with the cables. I'll order it now, it should be with you within a couple of days

Chris

Re: No internet for weeks

Webj86 — Mon, 13 May 2024 12:10:55 GMT

Great thank you!

Re: No internet for weeks

Chris-TalkTalk — Mon, 13 May 2024 12:11:31 GMT

No problem 🙂

Re: No internet for weeks

Anonymous — Fri, 17 May 2024 07:36:31 GMT

Good morning,

Just checking back in to see how you're getting on and if the new router has arrived?

Thanks

Michelle