topic Re: Wifi Hub Router keeps losing power in Broadband

Wifi Hub Router keeps losing power

ChrisAllen76 — Thu, 02 May 2024 13:08:06 GMT

My Router has started to intermittently lose power, pressing the power button at the back sometimes switches it back on, sometimes it loses power again after a few seconds

I need a new router if possible please

I cannot get any help over the phone or from the live chat as it's all automated and neither understands what the issue is

Any help appreciated

Chris

Re: Wifi Hub Router keeps losing power

Debbie-TalkTalk — Thu, 02 May 2024 13:28:48 GMT

Hi Chris

I'm sorry to hear this.

I've ordered you a replacement router and a returns bag for the faulty one.

Please allow 24-48hrs for this to arrive. Let us know how you get on.

Thanks

Debbie

Re: Wifi Hub Router keeps losing power

ChrisAllen76 — Thu, 02 May 2024 13:32:21 GMT

Thanks Debbie,

Will do

Re: Wifi Hub Router keeps losing power

Debbie-TalkTalk — Thu, 02 May 2024 13:33:12 GMT

Hi Chris

Thank you 🙂

Debbie

Re: Wifi Hub Router keeps losing power

ChrisAllen76 — Thu, 09 May 2024 09:02:29 GMT

Hi Debbie,

All received and installed fine, but the new router seems to causing an issue where all web pages are taking about 3 times longer to load than with the old one, onm my PC despite the download speeds being pretty much perfect ata stable 60mbs.

I'm hoiping its just a cacheing issue and will resolve itself after a few days. but if you've got any insights then could you let me know?

Re: Wifi Hub Router keeps losing power

Debbie-TalkTalk — Thu, 09 May 2024 09:04:13 GMT

Hi Chris

Thanks for letting me know.

It would be worth powering down the new router for a full 30 minutes as this will start a new session.

Re: Wifi Hub Router keeps losing power

ChrisAllen76 — Thu, 09 May 2024 09:07:14 GMT

I've literally only just installed it this morning, would powering down have any positive effect if it's only been on for half an hour?

Re: Wifi Hub Router keeps losing power

Debbie-TalkTalk — Thu, 09 May 2024 09:10:20 GMT

Hi Chris

It's up to you, you could monitor it first for a couple of days to see if the connection starts to improve.

Do you have any wired devices experiencing the same issue?

Re: Wifi Hub Router keeps losing power

ChrisAllen76 — Thu, 09 May 2024 09:16:06 GMT

Doing some more speed tests it looks like the download speed is ok at about 60mbs initially then after about 8 seconds it drops to 8mbs

I'll power down for the 30 mins later and see if it improves

Re: Wifi Hub Router keeps losing power

Debbie-TalkTalk — Thu, 09 May 2024 09:24:29 GMT

Hi Chris

Are any other devices in use and uploading at this time?

Re: Wifi Hub Router keeps losing power

ChrisAllen76 — Thu, 09 May 2024 10:12:50 GMT

No no other devices are connected currently.

I've just powered down for 30 minutes as advised, and it does seema little better, I'll continue to monitor it over the next few days and let you know if it's still not right

Re: Wifi Hub Router keeps losing power

Chris-TalkTalk — Thu, 09 May 2024 13:06:14 GMT

OK thanks Chris

Re: Wifi Hub Router keeps losing power

ChrisAllen76 — Sat, 11 May 2024 20:03:53 GMT

Hi Debbie,

I've still got issues with the new router.

I've tested with no other devices cponnected and it seems that we get a stable connection (around 52mbs) for about 10 seconds then it drops to lower than 6mbs and slowly climbs back up.

This is also the case for uploads (from 18mbs to almost nothing then a steady climb)

I've tried to reboot as before and it becomes sdtable for a short time but then the problem persists.

Currently the new router is unusable in its current state oin my opinion

I still have to old router as I've notmade it to the post office yet so I''ll reconnect that to see if it works ok, but i've never had this problem with the old one. Can you test the line and make sure it's not a line fault?

If there seems tro be no issues with the old router or the line could we have onther replacement sent?

I'll let you know progress with the old router tomorrow

Re: Wifi Hub Router keeps losing power

ChrisAllen76 — Sat, 11 May 2024 21:15:51 GMT

UPDATE:

SoI cant get thenold router to stay on long enought to connect and the new router even after another 30 minute power down has the same issue, stable for 10 seconds then drops uot and a slow climb back up. there are no other devices connected when i'm doing the tests.

in the attached screenshot you can clearly see the drops on both download and upload. they are always nearly always in the same place in the process.

I never had this problem before the new router so i can only assume it's either faulty or is causing an issue on the line

Any more help appreciated

Re: Wifi Hub Router keeps losing power

Chris-TalkTalk — Mon, 13 May 2024 06:30:28 GMT

Hi Chris,

Are you experiencing any problems with your telephone service, is there any noise on the line?

Chris

Re: Wifi Hub Router keeps losing power

ChrisAllen76 — Mon, 13 May 2024 11:40:56 GMT

Hi Chris

It does look like this may be an issue local to my PC as I cant replicate the problem on my laptop, iphone or ipad.

However I did not experioence this with the old router so I'm at a loss as to what is causing the issue, as I cannot identify any programs or processess running in the background that are causing the issue.

I'll do some more digging and see if I can figure it out

If you've got any insight as to what could be causing it or how to rectify then please let me know

Re: Wifi Hub Router keeps losing power

Chris-TalkTalk — Mon, 13 May 2024 11:48:26 GMT

Hi Chris,

Do you have any security software on your PC. If you have and it's had a recent update this could potentially cause problems

Chris

Re: Wifi Hub Router keeps losing power

ChrisAllen76 — Mon, 13 May 2024 11:50:11 GMT

I do use AVG antivirus, but i uninstalled that and retested and it made no difference

Re: Wifi Hub Router keeps losing power

ChrisAllen76 — Mon, 13 May 2024 11:52:11 GMT

Also If i do a reset on the router it can sometimes fix the issue, but not with 100% success rate

Re: Wifi Hub Router keeps losing power

Chris-TalkTalk — Mon, 13 May 2024 12:00:08 GMT

Does the PC connect to the router by Ethernet cable or wifi?

Chris