topic Re: Internet wire burned in Broadband

Internet wire burned

Suzanne06 — Mon, 13 May 2024 12:53:10 GMT

Hello,

I have the eero Pro 6.

Today someone has burned through my outside wire while gardening was being do.

How can I get this replaced as I need the internet for my house alarm?

Thank you

REMOVED

Re: Internet wire burned

Anonymous — Mon, 13 May 2024 12:54:42 GMT

Hi Suzanne,

Please do not post any personal information on the Community. What lights are currently on the ONT box at the moment please?

Can you please update your community profile to include your:

Name
Telephone number or Account number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: Internet wire burned

Anonymous — Fri, 17 May 2024 07:34:58 GMT

Hi Suzanne,

Do you still need help with this?

Thanks

Michelle