topic Sonos Device connecting in Broadband

Sonos Device connecting

Seanyb — Mon, 13 May 2024 18:35:04 GMT

I have a Sonos Beam and two Sonos 1 speakers but can no

longer connect them to WiFi. Has anyone had and been able to fix this issue!! I have tried a number of things already. and spoken to Sonos support. Looks like a router issue

any help greatly appreciated

Re: Sonos Device connecting

Divsec — Mon, 13 May 2024 20:38:12 GMT

Hi @Seanyb were there any changes preceeding this event? I'm thinking power cut or router disconnection? Or worse still Sonos app update and firmware update.

I've had this from time to time and generally reboot the router to sort it. I also try to have one of my three connected ethernet rather than WiFi.

Good luck.

Re: Sonos Device connecting

Divsec — Mon, 13 May 2024 20:45:30 GMT

Hi @Seanyb just checked my app updated 7th May, also said I had no devices then changed its mind.

I hope this helps

Re: Sonos Device connecting

Anonymous — Tue, 14 May 2024 06:43:34 GMT

Morning,

How are you getting on? Have you tried rebooting the router?

Thanks

Michelle

Re: Sonos Device connecting

Seanyb — Tue, 14 May 2024 07:04:52 GMT

I have rebooted the router, split the WiFi into two SSIDs so I can make sure the device connects to the 2.4ghz channel. I have connected by Ethernet (successfully), I have connected on my daughters WiFi successfully l. It no longer works on WiFi at home. Thanks

Re: Sonos Device connecting

Anonymous — Tue, 14 May 2024 07:08:40 GMT

Hi,

Ok, which router are you currently using please? (make and model)

Michelle

Re: Sonos Device connecting

Seanyb — Tue, 14 May 2024 07:23:24 GMT

Hi - it’s a Fast 5364-3 T8

Re: Sonos Device connecting

Anonymous — Tue, 14 May 2024 07:33:25 GMT

Hi Seanyb,

Can you please update your community profile to include your:

Name
Telephone number or Account number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: Sonos Device connecting

Seanyb — Tue, 14 May 2024 11:56:40 GMT

Profile updated

Re: Sonos Device connecting

Anonymous — Tue, 14 May 2024 12:02:32 GMT

Hi Seanyb,

Did you also click save at the bottom as I can't see this info in your Community Profile?

Michelle

Re: Sonos Device connecting

Seanyb — Tue, 14 May 2024 12:06:11 GMT

I have updated it again

Re: Sonos Device connecting

Debbie-TalkTalk — Tue, 14 May 2024 12:29:29 GMT

Hi Seanyb

Thank you. I've run a test on the line now which is clear.

I'm just sending you a Private Message.

Re: Sonos Device connecting

Debbie-TalkTalk — Thu, 16 May 2024 06:23:26 GMT

Hi @Seanyb

How are you getting on, did you see my Private Message?