topic Connectivity issue on with apps on mobile/console in Broadband

Connectivity issue on with apps on mobile/console

Brajesh-TT — Tue, 14 May 2024 16:40:09 GMT

Hi,

For the last few months, I have been experiencing strange behavior on my broadband connection (using wifi only). Some apps mostly won't load due to no internet connectivity or 'something went wrong with connection' on mobile (LinkedIn, Instagram, Nintendo parental app) and console (Nintendo).

Laptops and TV connectivity are fine. My speed test results are always good.

Need help to identify the problem.

-Brajesh

Re: Connectivity issue on with apps on mobile/console

Anonymous — Wed, 15 May 2024 06:42:53 GMT

Hi Brajesh,

I'm sorry to hear this. I've run a test on the line now which is clear. The stats are showing possible wifi congestion. Does the connection always improve after you have rebooted the router? How often is this happening?

Michelle

Re: Connectivity issue on with apps on mobile/console

Anonymous — Fri, 17 May 2024 07:26:51 GMT

Morning,

Just checking back in to see how you're getting on?

Thanks

Michelle

Re: Connectivity issue on with apps on mobile/console

Brajesh-TT — Sat, 18 May 2024 09:06:15 GMT

Hi Michelle,

For console, connection to Internet was always limited. It got fixed by changing the DNS settings to manual and from auto.

Still few apps on mobiles complain about no connection and won't load and not sure about the reason.

-Brajesh

Re: Connectivity issue on with apps on mobile/console

Anonymous — Mon, 20 May 2024 05:56:32 GMT

Good morning,

Thanks for the update and I'm sorry to hear this. Have you recently tested with a different router?

Thanks

Michelle