topic Re: Request a new router in Broadband

Request a new router

daaanprice69 — Mon, 29 Nov 2021 15:43:03 GMT

My router has broke. My dog knocked it over, can I and how do i request a replacement??

Re: Request a new router

Skynet_TX — Mon, 29 Nov 2021 18:43:51 GMT

Not sure if you will get a free replacement if it has been damaged in this way, but the staff here on the community will be able to confirm.

For one of the TalkTalk staff on this community to be able to look into this you will need to update your community profile to include your name, landline telephone number that your TalkTalk service is provided on & an alternative contact number. This will allow them to identify you, and they will then be able to help.

Don't post any personal details in this thread, just add them to your community profile.

Then they will hopefully be able to respond to this post tomorrow.

Re: Request a new router

daaanprice69 — Mon, 29 Nov 2021 23:44:49 GMT

Fantastic, I've added those details to my profile. I look forward to their response

Re: Request a new router

Debbie-TalkTalk — Tue, 30 Nov 2021 07:53:15 GMT

Hi daaanprice69

The router is on its way and a returns bag for your current router.

Please allow 24-48hrs for this to arrive. Let us know how you get on.

Thanks

Debbie

Re: Request a new router

daaanprice69 — Tue, 30 Nov 2021 14:15:54 GMT

Fantastic thank you very much

Re: Request a new router

Debbie-TalkTalk — Tue, 30 Nov 2021 14:18:46 GMT

Hi daaanprice69

No problem 🙂

Thanks

Debbie

Re: Request a new router

Jordan29 — Tue, 14 May 2024 18:43:02 GMT

I was looking to get a new wifi router had the one I have now for like 6 years now so would like a new one

Re: Request a new router

AllyM — Wed, 15 May 2024 00:03:58 GMT

@Jordan29 ,

Is there anything actually wrong with your router?

If you start your own topic, I'm sure they'll send you a new one anyway.

Re: Request a new router

Anonymous — Wed, 15 May 2024 06:14:04 GMT

Hi Jordan,

Please can you create your own topic and we can look into this further for you.

Thanks

Michelle

Re: Request a new router

RayBez58 — Sat, 03 Aug 2024 13:01:22 GMT

Can I have a new router because the one have have will not let me log in to your service I have a old router from my old broadband provider The postoffice and also used it for Shell Energy broadband so need anew one from you

Re: Request a new router

Gliwmaeden2 — Sat, 03 Aug 2024 13:09:07 GMT

As above, @RayBez58, please start your own thread. You need to return to the message board and click start a topic.

Also complete your community forum profile details for Talktalk staff to identify your account. Go via your avatar; settings; drop down menu...Personal Information. SAVE CHANGES.

Staff will respond to your new topic after the weekend. You may get help sooner via phone or Chat:

03451 720088 till 6pm today.

There is a team dedicated to support for the Shell migration issues.

Re: Request a new router

heidibeadle100 — Thu, 12 Sep 2024 21:02:54 GMT

How do I get broadband router?

Re: Request a new router

Gliwmaeden2 — Thu, 12 Sep 2024 21:13:15 GMT

See above re starting your own topic, @heidibeadle100, and completing your community profile.