topic Re: Download speed in Broadband

Download speed

James999 — Thu, 16 May 2024 09:57:35 GMT

Internet speed seems slow. When I run a test speed to router is ok (29Mbps) but speed to device is slow (8Mbps). Any ideas on what is going on?

Re: Download speed

KeithFrench — Thu, 16 May 2024 10:42:00 GMT

Please can you elaborate by answering these few questions:-

1. Is this device connected to the router via a wired (Ethernet) or a wireless connection?

2. What make/model of router do you have (if this is a TalkTalk router, these details will be on a label on the rear or underside of it)?
3. What package are you on?
4. If you have any wired connections, are they affected in the same way as wireless ones?

Re: Download speed

Debbie-TalkTalk — Thu, 16 May 2024 10:52:45 GMT

Hi James999

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie

Re: Download speed

James999 — Thu, 16 May 2024 15:08:26 GMT

Cannot seem to get to Community Profile.

Name is: XXXXXXXXXXXXXXXXX

Landline: XXXXXXXXXXXXXX

Re: Download speed

KeithFrench — Thu, 16 May 2024 15:09:30 GMT

To update your Community profile, this can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: Download speed

Anonymous — Fri, 17 May 2024 05:33:07 GMT

Hi James,

I'm sorry to hear this. I've run a test on the line now which is clear. I can see that you're using one of our older routers. Would you like us to send a Wifi Hub instead to see how the connection/speed compares?

Thanks

Michelle

Re: Download speed

James999 — Fri, 17 May 2024 08:51:36 GMT

Michelle,

Let's try a Wifi Hub and see if that cures the problem.

James

Re: Download speed

Debbie-TalkTalk — Fri, 17 May 2024 09:00:49 GMT

Hi James

The router is on its way, please allow 24-48hrs for this to arrive.

Please let us know how the connection/speed compares with this router.

Thanks

Debbie

Re: Download speed

Anonymous — Wed, 22 May 2024 11:13:40 GMT

Afternoon James,

How are you getting on?

Michelle