topic Re: Eero 6 updated overnight and now issues with 2.4 ghz devices in Broadband

Eero 6 updated overnight and now issues with 2.4 ghz devices

phils5887 — Sun, 21 Apr 2024 17:45:14 GMT

My eero 6 updated last night and all my 2.4 hz devices have stopped working.

I managed after lots of messing to get some things back on but the 2.4 still keeps dropping. Ive tried turning ipv6 on and off. Legacy mode and pausing 5hz. I think its now a router issue?

Ive tried multiple resets both hard and via the app.

Before the update everything seemed ok but some of the 2.4hz devices did disconnect on and off on a dsily basis.

My ring camera won't connect at all even when pausing the 5hz.

Do you have any idea?

Thank you

Re: Eero 6 updated overnight and now issues with 2.4 ghz devices

KeithFrench — Sun, 21 Apr 2024 20:53:00 GMT

TalkTalk will have to investigate this, there is nothing I can do as a customer & it has only happened since this update. I will escalate this to them now, for when they return tomorrow.

Re: Eero 6 updated overnight and now issues with 2.4 ghz devices

phils5887 — Sun, 21 Apr 2024 21:04:58 GMT

Hi Keith

Thank you.

That will be much appreciated.

Re: Eero 6 updated overnight and now issues with 2.4 ghz devices

Anonymous — Mon, 22 Apr 2024 07:06:17 GMT

Morning,

Can you please update your community profile to include your:

Name
Account Number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: Eero 6 updated overnight and now issues with 2.4 ghz devices

phils5887 — Mon, 22 Apr 2024 08:37:20 GMT

Good morning Michelle

Thanks for the reply.

I have updated the account details.

I hope this helps.

Looking forward to hearing from you

Phil

Re: Eero 6 updated overnight and now issues with 2.4 ghz devices

Anonymous — Mon, 22 Apr 2024 08:45:21 GMT

Hi Phil,

Thank you 🙂 I've raised this over to our Devices Manager for investigation now and will post back as soon as I have an update.

Thanks

Michelle

Re: Eero 6 updated overnight and now issues with 2.4 ghz devices

phils5887 — Mon, 22 Apr 2024 16:01:42 GMT

That's brilliant thank you very much 😊

Re: Eero 6 updated overnight and now issues with 2.4 ghz devices

Anonymous — Tue, 23 Apr 2024 05:37:21 GMT

Hi Phil,

The team have asked us to confirm if your eero is currently online at the moment please?

Thanks

Michelle

Re: Eero 6 updated overnight and now issues with 2.4 ghz devices

phils5887 — Tue, 23 Apr 2024 07:16:22 GMT

Hi Michelle

Thanks for the message.

The eero has updated again last night to another software version.

Since the update it is now working on 2.4 ghz.

The device is currently plugged in but it wasnt for a period due to it not working.

Thank you for all your help and assistance much appreciated

Re: Eero 6 updated overnight and now issues with 2.4 ghz devices

Anonymous — Tue, 23 Apr 2024 07:28:31 GMT

Hi Phil,

Thank you for the update and I've let our Devices Manager know now.

Michelle 🙂

Re: Eero 6 updated overnight and now issues with 2.4 ghz devices

Anonymous — Wed, 24 Apr 2024 10:23:56 GMT

Hi Phil,

Thanks for your PM and I'm sorry to hear this. I've passed this back to our Devices Team again. Can I just confirm, has the firmware/software version changed on the eero again?

Michelle

Re: Eero 6 updated overnight and now issues with 2.4 ghz devices

phils5887 — Wed, 24 Apr 2024 11:27:39 GMT

Hi Michelle

Im not too sure if it updated again, i thought i was on 7.3.0 software yesterday. The devices dropped off at different times. The ring camera went down just after midnight and i think the updates occur around 3am?

I have no drama when using an old router although very poor signal. The eero meshes through my amazon alexas giving great speed/coverage on the 5ghz band.

There is definitely something up with the eero since the recent updates.

Looking forward to hearing from you

Kind regards Phil

Re: Eero 6 updated overnight and now issues with 2.4 ghz devices

Anonymous — Wed, 24 Apr 2024 11:30:59 GMT

Hi Phil,

Thanks for confirming and I will let you know as soon as the team come back to me.

Thanks

Michelle

Re: Eero 6 updated overnight and now issues with 2.4 ghz devices

Anonymous — Wed, 24 Apr 2024 11:52:20 GMT

Hi Phil,

I've received an update to advise that eero have manually adjusted the channel to avoid interference. Would you mind retesting please and let us know if there is any improvement?

Thanks

Michelle

Re: Eero 6 updated overnight and now issues with 2.4 ghz devices

phils5887 — Wed, 24 Apr 2024 12:25:03 GMT

HI Michelle

Ive refitted the eero. A lot of the devices came back online but i had to manually reset and add the reolink camera and another camera cam720. When i plug in the old one i never have to so this. They seem to be up again. But this happened yesterday and they then dropped off?

I cant understand how the eero is so bad with 2.4 ghz devices.

Kind regards

Re: Eero 6 updated overnight and now issues with 2.4 ghz devices

Anonymous — Wed, 24 Apr 2024 12:30:28 GMT

Hi again,

Thanks for the update. Would it be possible to monitor this for 24hrs to see if the devices now remain connected following the change?

Thanks

Michelle

Re: Eero 6 updated overnight and now issues with 2.4 ghz devices

phils5887 — Wed, 24 Apr 2024 12:33:25 GMT

Hi Michelle

Sure i will keep an eye on it closely.

Will keep you posted.

Appreciate the fast replies.

Kind regards Phil

Re: Eero 6 updated overnight and now issues with 2.4 ghz devices

Anonymous — Wed, 24 Apr 2024 12:35:03 GMT

Great thank you, I'll check back in with you in the morning.

Michelle 🙂

Re: Eero 6 updated overnight and now issues with 2.4 ghz devices

Anonymous — Thu, 25 Apr 2024 05:54:55 GMT

Morning Phil,

How has your connection been last night?

Thanks

Michelle

Re: Eero 6 updated overnight and now issues with 2.4 ghz devices

phils5887 — Thu, 25 Apr 2024 10:14:20 GMT

Good morning

Thanks for checking in on me.

All seems okay at the moment thank you.

I appreciate your help and swift responses.

Kind regards Phil