topic Can't log onto my account, webmail ok so not a password problem in Broadband

Can't log onto my account, webmail ok so not a password problem

sure2watch — Thu, 16 May 2024 16:47:46 GMT

When I try to log onto my account the screen goes to the boxes for email and password and then disappears in less than a second leaving a blank white screen. So no time to complete the log in details. I can get to my webmail ok though but whether this is relevant is unclear.

Can anyone advise why the log in box details just disappears please and how I can correct. I have already been able to change my password as the first step of log in problems, but this has made no difference.

HELP please 😥

Thanks.

Re: Can't log onto my account, webmail ok so not a password problem

Arne-TalkTalk — Fri, 17 May 2024 09:03:59 GMT

Hi sure2watch

Can you try using a different browser, and also disable any ad blockers for our site.

Thank you.

Re: Can't log onto my account, webmail ok so not a password problem

sure2watch — Fri, 17 May 2024 12:58:33 GMT

Wow, that worked using Chrome. I always use Edge so I don't know why I can't get in using that, but at least Chrome works fine. Thank you. If you have any ideas as to why Edge won't work I'd appreciate it. I checked and although Adblocker is in Edge it is switched off.

Many thanks

Clive.

Re: Can't log onto my account, webmail ok so not a password problem

Arne-TalkTalk — Tue, 28 May 2024 14:17:08 GMT

is your version of Edge fully upto date? we issues like this when updates are not accepted Safari is another one which has the same issue.