topic Re: iPhone to router drops off in Broadband

iPhone to router drops off

Wisehed — Wed, 15 May 2024 12:45:36 GMT

In the last month or so my iPhone connection to router intermittently drops off. It re connects later (I switch to data). How can I fix this? Never happened for first 5 months of having talk talk router

Re: iPhone to router drops off

KeithFrench — Wed, 15 May 2024 13:53:37 GMT

Slow speed, intermittent dropouts, breaks in the signal, no signal on some or all devices or no internet access might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a byproduct of the popularity of Wi-Fi.

Generally speaking, the 2.4GHz band suffers a lot more from interference than the much faster 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.

In other words, I try to help you optimise your Wi-Fi connection. If you would like me to help you, please can you specify the make/model of TalkTalk router that you are using?

Re: iPhone to router drops off

Chris-TalkTalk — Wed, 15 May 2024 13:57:31 GMT

Hi Wisehed,

I can see that Keith has kindly offered to help you with this, can you also please community profile to include your:

Name
Telephone number
Alternative contact number

Please do not post this information on this thread.

Chris

Re: iPhone to router drops off

Wisehed — Wed, 15 May 2024 15:15:47 GMT

Thanks for your offer to help. Is this the make and model?

Re: iPhone to router drops off

KeithFrench — Wed, 15 May 2024 15:18:17 GMT

Yes, it is the Sagemcom FAST5364.

The next stage involves sending out a guide to you to help you get me some important diagnostic results so that I can analyse them for you and recommend changes to your router configuration to solve them.

I only send this out to people who request it.

Re: iPhone to router drops off

Wisehed — Wed, 15 May 2024 15:21:35 GMT

please Keith send me the guide so I can get you some diagnostic info

Re: iPhone to router drops off

KeithFrench — Wed, 15 May 2024 15:22:42 GMT

I will PM you a link for a guide of mine on Wi-Fi interference & initially look at the section called "Are you suffering from interference – prove it first". This section includes full details of Wi-Fi analysers that I recommend for Windows, Windows phone, Android and Apple operating systems. However, I have no way of testing the Apple product. Do not worry about interpreting the results, I will do that for you.

Please post the screenshots to me in a PM (to protect your privacy), which I have requested in my guide. No photos please they can be difficult to read as text can get out of focus when zoomed in, from the analyser you are using (also in my attached guide). Please ensure that the analyser window is maximised (if Windows) before taking the screenshots & upload them via the "Insert Photos" button (in a mobile browser it's the picture icon) on the post editor's toolbar with the Size parameter set to Large. If they are too small, I will not be able to read them & although I can enlarge them, this puts the text out of focus.

Re: iPhone to router drops off

Anonymous — Fri, 17 May 2024 07:25:10 GMT

Hello,

How are you getting on?

Thanks

Michelle